2/10 Terrible
Delaney
Travelled with partner
18 Mar 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We personally had a lot of issues with this property while visiting. The hotel is in a great area and does have some wonderful staff people working, however this does not offset the bad. Day one I was in my hotel room and was unable to get the tv to work and the staff member handed me two remotes and told me how to change the input on the TV as she thought that was the issue, however after taking the remotes back to my room and then attempting to fix the issue which did not resolve, she did not seem all that thrilled to assist me in coming to the room to fix the issue. I also noticed there was black mold growing on the ceiling in the bathroom and along the edges of the shower. I also attended the complimentary breakfast and got an overnight chia seed pudding which I took back to my room to enjoy and while the flavor was good, I bit into a staple, yes a staple used to hold papers together. I called the front desk to notify them that they might want to pull the others to prevent any other mishaps, but I was put on hold and then when the line was reconnected was told “they don’t have staples in the kitchen” I took the food item and the staple down to show the front desk who offered me a new overnight chia seed pudding, to which I declined. I wasn’t mad, just wanted to ensure nobody else got hurt. Finally on my last night the fire alarms were ringing and flashing from 0230-0450, so most of the people staying sat in their cars while we waited on someone to come turn off the alarms
Delaney
Stayed 4 nights in Mar 2025