2/10 Terrible
Logan
Travelled with family and small children
17 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Terrible Stay – Avoid at All Costs
Our family’s stay at this hotel was one of the worst experiences we’ve ever had traveling.
First, check-in was painfully slow, even though there was hardly a line. After finally getting our keys and making it to the room, we were shocked at what we found:
The ceiling looked like it had been hastily plastered after a major water leak.
The closet door had a hole that someone had clearly punched, poorly patched together.
The bathroom had visible mildew.
The sheets on the bed were dirty.
We immediately decided this was not acceptable for our family. When we went back to the front desk to check out, the general manager told us he couldn’t check us out until 8 AM the next morning. Not only that, he started screaming at me, my wife, and several other guests who were also trying to leave because their rooms were in similar condition.
While on the phone with corporate, they could hear how the GM was treating customers. Corporate confirmed that he could check everyone out immediately but he made a comment that he wouldn't get paid for the hotel stays if he checked the customers out before 8 AM.
This is the first time I’ve ever seen such unprofessional and hostile behavior from hotel management. Between the filthy, damaged rooms and the general manager’s treatment of paying customers, I would strongly urge anyone considering this hotel to stay far away.
Logan
Stayed 1 night in Sep 2025
