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Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG

Exterior
Property amenity
Exterior
Free full breakfast
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1702 Us 280 Byp, Phenix City, AL, 36867
  • Place, Phenix City - Russell County Public Library
    ‪2 min drive‬
  • Place, Upper Twentieth Street Residential Historic District
    ‪3 min drive‬
  • Place, Columbus Civic Center
    ‪7 min drive‬
  • Airport, Columbus, GA (CSG-Columbus Metropolitan)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed (Additional Living Area)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Phenix City

Located in Phenix City, Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG is within a 10-minute drive of Columbus Civic Center and Columbus Georgia Convention & Trade Center. .This hotel is 3.7 mi (5.9 km) from RiverCenter for the Performing Arts and 3.7 mi (6 km) from Coca-Cola Space Science Center.

What's nearby

  • Phenix City - Russell County Public Library - 2 min drive - 1.8 km
  • Upper Twentieth Street Residential Historic District - 3 min drive - 2.4 km
  • Columbus Georgia Convention & Trade Center - 6 min drive - 4.8 km
  • Columbus Civic Center - 7 min drive - 6.9 km
  • South Commons Sports Complex - 8 min drive - 8.3 km

Getting around

  • Columbus, GA (CSG-Columbus Metropolitan) - 19 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Circle K - ‬17 min walk
  • ‪El Vaquero Mexican Restaurant - ‬3 min drive
  • ‪Dunkin' - ‬9 min walk
  • ‪McDonald's - ‬13 min walk

About this property

Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG

Hotel with free parking, in the vicinity of Columbus Georgia Convention & Trade Center
Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG offers 82 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided.

This Phenix City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The seasonal pool will be open from April to November
Pool access available from 10 AM to 10 PM
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Phenix City Columbus
Holiday Inn Express Phenix City Columbus
Holiday Inn Express Hotel Columbus
Holiday Inn Express Hotel Suites Phenix City Columbus
Express Phenix City Columbus
Holiday Inn Express Hotel Suites Phenix City Columbus
Holiday Inn Express Hotel Suites Phenix City Columbus by IHG

Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 861 reviews
Rating 8 - Good. 195 out of 861 reviews
Rating 6 - Okay. 79 out of 861 reviews
Rating 4 - Poor. 26 out of 861 reviews
Rating 2 - Terrible. 39 out of 861 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities
I wasn't able to go on my trip. I am a lineman and I was called in for storm. I was unable to get anyone from the hotel to return my email and hotels.com wouldn't refund my charge. I lost the money and was unable to visit
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Stayed 1 night in Sep 2025

10/10 Excellent

Kim

Travelled with family
Liked: Amenities
Great staff and clean rooms
Stayed 1 night in Oct 2025

2/10 Terrible

Moureen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was the best thing only. Had 2 rooms floor was dirty. Water never got hot. Room 1 reach on walls. Room 2 roach on bed. Holes in ceiling . The other guest was grilling outdoors with their car radio blasting music.
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comcortable beds and close to highway. We were just passing through.
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first night we were told to park in an abandoned, unkempt lot outside of the property as the lot was filled with CONNEX boxes and utility trucks. The room smelled like wet dog and cigarettes. There were stains on the bedsheets, and the A/C smelled strongly of dust when used.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. The room was clean and comfortable and the staff were helpful and friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Elston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Louie James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean. The bathroom was clean and updated. The hair dryer was exceptional. And our bed was extremely comfortable. Very friendly staff as well. We highly recommend this hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Brandon

Stayed 1 night in Oct 2025

10/10 Excellent

wet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to dtay
Stayed 1 night in Aug 2025

10/10 Excellent

Lenzy

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Sep 2025

4/10 Poor

Hannah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very rude nearly the entire time. I needed assistance with updating my stay and the person at the front desk was honestly horrible. The room was pretty run down and dirty. Stains everywhere. Super super loud hotel you can hear nearly everything from any room in the vicinity.
Stayed 4 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Excellent property
Stayed 1 night in Jul 2025

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Excellent staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

carri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee maker in room. No safe in room. AC would not go below 68. Bath tube would not drain completely,standing water at all times so much the drain was rusted. Toilet seat was not secure. Front desk said elevators and gym that way, other than that i can't tell you anything else about the hotel. The get directions button does not work. You have to use the address. Construction on 4th floor in progress. You can definitely hear through the walls as i was woke up to the sounds of the people in the next room. Would not stay again. Not the holiday inn express i am use to staying at.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and polite as always. When we visit, this is always one of our goto locations.
Stayed 2 nights in Aug 2025

10/10 Excellent

Johnnelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025