4/10 Poor
Kristin
Travelled with family
17 Jun 2025
Disliked: Amenities, property conditions & facilities
We were not happy that the pool was not ready for use until the last day of our stay. We were told bc we booked through Expedia, they should have notified us but that didn’t happen. The use of key cards was very inconvenient. We were given wristbands to wear do they should have been used to enter our room. Key cards are too hard to keep up with at the beach! The air conditioner in our room was not working correctly. When an employee came to check it, all he did was place his hand in front of it and state that the air was fine. WRONG! It was set on 61 degrees but was nowhere near 61 degrees in the room. We were given a box fan on our 4th day to help cool the room. I realize they were still recovering from the hurricane but maybe they should have finished their remodeling before opening their doors. Will not be returning anytime soon.
Kristin
Stayed 6 nights in Jun 2025