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Best Western Troy Hotel

2.5 star property

Photo gallery for Best Western Troy Hotel

Indoor pool
Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
2020 Formosa Drive, Troy, IL, 62294
  • Place, Gateway Conference Center
    ‪10 min drive‬
  • Place, Cahokia Mounds State Historic Site
    ‪13 min drive‬
  • Place, The Gardens at SIUE
    ‪13 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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The price is NZ$131
includes taxes & fees
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About the area

Troy

Located in Troy, Best Western Troy Hotel is within a 15-minute drive of World's Largest Catsup Bottle and Gateway Conference Center. .This hotel is 7.7 mi (12.4 km) from Edwardsville Arts Center and 7.9 mi (12.7 km) from Kruta Bakery.

What's nearby

  • Gateway Conference Center - 10 min drive - 15.1 km
  • World's Largest Catsup Bottle - 11 min drive - 13.8 km
  • Cahokia Mounds State Historic Site - 13 min drive - 19.5 km
  • The Gardens at SIUE - 13 min drive - 13.3 km
  • Busch Stadium - 25 min drive - 36.0 km

Getting around

  • St. Louis Gateway Station - 22 min drive
  • St. Louis Lambert Intl. Airport (STL) - 33 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Circle K - ‬2 min drive
  • ‪Taco Bell - ‬4 min walk
  • ‪Dunkin' - ‬10 min walk
  • ‪Fire-N-Smoke Wood Fired - ‬4 min walk

About this property

Best Western Troy Hotel

Hotel with free breakfast, in the vicinity of World's Largest Catsup Bottle
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 65 air-conditioned rooms featuring microwaves and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Reviews

Best Western Troy Hotel Reviews

8.2

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 384 out of 903 reviews
Rating 8 - Good. 297 out of 903 reviews
Rating 6 - Okay. 121 out of 903 reviews
Rating 4 - Poor. 59 out of 903 reviews
Rating 2 - Terrible. 42 out of 903 reviews

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Heather

Stayed 3 nights in Jul 2025

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking lot was a mess.
Stayed 1 night in Jul 2025

10/10 Excellent

Eun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very good place!!
Stayed 1 night in Jul 2025

6/10 Okay

LARRY

Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Travelled with family
Disliked: Property conditions & facilities
Staff was very friendly and helpful. Property needs serious update. Breakfast was disappointing. Sausage biscuits and gravy every morning for our five day stay. Gallon jug of milk and tiny containers of yogurt and some apples. They had taken a loaf of bread and individually wrapped two slices for toast.
Stayed 5 nights in Jul 2025

10/10 Excellent

S

Stayed 1 night in Apr 2025

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Herbert, Victor

Stayed 1 night in Jun 2025

2/10 Terrible

Breanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I booked this property due to good reviews and price. We arrived and check in was slow. We asked for directions around the area and the front desk attendant was clueless and told us to use google maps. The room smells, the air conditioner is Leaking water into the carpet by the bed. The bathroom is dirty, the tub is dripping water and tub is dirty. Very unsatisfied. Rundown.
Stayed 1 night in Jul 2025

6/10 Okay

Eugen

Travelled with family
Liked: Cleanliness, amenities
For the price the place was good. However it’s an old building that is in need of some updates and refurbishings.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin, Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk stag was very accommodating to my mobility impaired spouse.
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I have to say that this hotel needs renovation. They gave us room 226 which came with: missing microwave, cracked ceramic flooring in bathroom (one of my kids
Stayed 5 nights in Jul 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was very pleased with my stay. I was visiting family and didn't need much, but the staff was fantastic. The rooms were clean and fresh! I just wish they had a waffle maker for breakfast. 😂 I will definitely stay again.
Stayed 5 nights in Jun 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Melissa

Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel, Micklston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soooo clean and well appointed! Reggie checked us in…professional and pleasant!!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Carole

Stayed 1 night in Jun 2025

4/10 Poor

Ellie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Subpar

Check in was good. Friendly staff, quick. Outlets in bedroom were very loose, tub was very weak in the middle- possible hole covered with thin plastic. Dirty, spiders in bathroom. Bathroom light switch would not turn off at all. Ac was ok, had to keep at 60 due to humidity in room.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Very easy check in
Stayed 1 night in Jun 2025

6/10 Okay

Stephanie

Travelled with family
Weird smell in the room, although clean. Elevator broken at hotel.
Stayed 2 nights in Jun 2025

4/10 Poor

Lindsay

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I never leave reviews, but this place was something special. Check in was fine, the front desk person was pleasant enough, although the first thing he told us was the elevator was out of service. That should have been the first red flag. The room was gross. Like, the underneath side of the toilet lid was disgusting, rings in the bowl, a funky looking patch in the bathtub that was likely related to the cracks in the tile. Bed had multiple stains. The whole room felt dirty. I have never called to get a new room before, but I at least thought the guy would sound a little bit surprised, lol. He was accomodating and moved us. The second room looked fine at first glance, but it had problems of its own. Pretty sure someone was testing out all the surfaces, if you catch my drift. The bathroom counter slanted toward the floor like someone sat on it. Same with the night stand. Wouldn't dare use the jacuzzi tub without a scuba suit. The faucet wouldn't switch all the way from tub to shower. Hubs said the fitness room was also pretty bad. Noticed an ice machine was out of order. Continental breakfast appeared to be your standard situation. There were guests there, but we passed. I gave 2 stars because the guy was nice enough and allowed us to change rooms at 11pm, and at least the air conditioner worked. Be careful out there
Stayed 1 night in Jun 2025

10/10 Excellent

Greg

Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Stayed 1 night in Jun 2025