6/10 Okay
Andrea S.
10 Aug 2025
Liked: Cleanliness
Our property was fantastic! We loved how close it was to the beach and restaurants and felt we were really submerged into the culture of the island due to the proximity. Unfortunately, we never had a functioning washing machine and as a family of 7 this became an issue. While we started the week with enough bath towels, that quickly was no longer the case due to the 7 of us showering multiple times a day due to sand and ocean water. We called the rental office on several occasions. We played phone tag with service representatives up until the final day when the manager finally reached out. The solution was that we could go to a laundromat and they would refund us. As you can imagine, we did not want to take several hours of a few different days on vacation to do this. I understand that not all properties provide this amenity, which is why as a family of 7, we absolutely seek it out. We cannot go more than two days without doing laundry. In all of the phone calls there was never the offer of sending out a maintenance tech to look at the appliance. We asked if we could, at the very least have new towels. We were told they do not do towel service and could not honor that request. I understand that under normal circumstances, but we had been showering with the same 6-8 towels for 5 days at that point. We have been told by the manager that we are getting an amenities loss refund and that it was processed on Friday. It still has not hit our bank account.
Andrea S.
Stayed 7 nights in Aug 2025
