2/10 Terrible
Raef
3 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth spending a dime of hard earned money on!
First couples vacation in over 20 years without children. Unfortunately, accommodations were extremely disappointing. The lack of cleanliness was not fit for a brand such as Hyatt! We refused to use the shower without shoes due to the mildew and water damage in bathroom was the whole ceiling. Water damage in hallway by the door with peeling paint. Carpet was dirty. Stayed 3 nights, no housekeeping. We asked the front desk, they said they clean every other day, but they DON'T and DIDN'T. Hallways were an inferno with water dripping from the ceiling and garbage can placed below where people used as garbage gone unemptied in 4 days. Breakfast buffet was impossible to get into, not enough space to accommodate people to sit and eat. Floors were sticky. Coffee caused heartburn from the first sip. Although valet people were extremely kind, they were over worked, and we waited 45 minutes to get the car. Front desk personnel complained about being overworked and understaffed. No one monitoring the cleanliness of the common areas, including downstairs conference rooms and bathrooms. Sadly, this was a truly unpleasant experience, unexpected from the Hyatt brand. We can only attach 1 photo, otherwise we would include the dozens others taken. Property feels neglected and only there for revenues. Don't use the rusted pool either.
Raef
Stayed 3 nights in Jul 2025