Book Starwood Capital Wembley accommodation from NZ$180

Travelling on my own - checked in and was given the key to someone else room - so walked into someone else's room! As a solo traveler this made me nervous about staying in case it happened to my room. Was told i would be offered compensation - never was - ended up barricading myself in my room at night and had a terrible night sleep. All i got was sorry to hear that and asked to give my email. Terrible service and would not recommend for a Would not stay here again as a solo travller which is a shame as its great location. If you were staying in room 459 on Wednesday 13th May i have a photo fo the inside of you rrom that i took as evidence

Yes

Staff were attentive and professional. Not the best breakfast I have had and the tea was poured by the waiting staff and therefore had to wait for them to be available. Not what you expect from a highly end hotel. However, that aside I would stay again but not have breakfast. All other aspects were very good.

This is the perfect location if you are visiting London. It’s close to Parliament and the Waterloo train station. Everything was great.

Consider staying elsewhere! The first room was in very poor condition with a mouldy smell. Bathroom, furnishings & carpet dirty. 2nd room no better. Manager offered us our money back to find ourselves another hotel but we took 3rd room although this was only slightly better as no other rooms apparently available. After complaining, we were told hotel undergoing refurbishment. Reception staff not helpful. Prosecco offered but not delivered to room so had to request this the next day. Photographs were taken to prove condition of room. There were large Rentokil vermin trap boxes in breakfast restaurant seating area. On our last morning toilet would not flush and water filled to the top of the bowl. Breakfast selection was good. We had stayed before and were happy to return but this stay was not acceptable. After email complaint the offer of a room upgrade on a returning stay would certainly not encourage us to return nor recommend this hotel to any others to stay at this hotel. It has a great location but our standard room fell far short of being anywhere near acceptable standard. Extremely disappointing!

Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend.