Unfortunately I couldnt give it a full 5 star rating, if it wasnt for the superb customer service, it would have gotten 2 stars.
Pros: customer service, great location, super close to London Tower bridge
Cons: super hot in room, the temp control didnt adjaut, when walked into the room when we first got there, the drawer of the dresser was broken, carpets dirty looking, the drain outside if tub backed up when emptying the bath water, TV kept turning off and on. Pretty much the whole room itself was a disappointment.
DO NOT EAT AT THE RESTAURANT. The service sucked. Sucked even more that we had to no control of the service charge. :( But food was good at least, I guess.
I really hope hotel does upgrade their rooms for a better experience.
Staff was amazing on top of our requests and I really appreciated that.