Compare Family Hotels in Amelia Island

I booked the room for the Amelia Concours. While the stay was relatively pleasant and uneventful, there were a few issues. There were many pros but as many cons. This review highlights the painpoints. Where they skimped was the bath towels - felt like sandpaper. You'd think a hotel like Marriott would spend a little more for better, softer towels, but that's not the case. I'm sure that was an accountant's decision. Room cleanliness - not entirely clean because I found disgusting nail clippings on the balcony. Quite gross. Wardrobe - not enough room to hang all my shirts, polos and suits. There also wasn't a place to hang my suit outside of the wardrobe. There also wasn't a foldable suitcase rack to put my second suitcase on. Breakfast was average but appreciated. Except when there wasn't any hot water, the staffer didn't come out to replenish the thermos. I waited 15 minutes for her to do so before I left in frustration. This last one is a big one. I had left two expensive items behind by accident in the nightstand drawer and called the next day to retrieve them. I called 4 times during the week to housekeeping and the manager. NO RESPONSE. I finally sent an email to customer care. One response, NO FOLLOWUP. Nice hotel except the customer service and the points I mentioned is severely lacking to complete a better experience. If there's another option to stay in the area, I'd suggest going elsewhere to try it out. Springhill won't be my first choice.

At check-in, the younger guy was a little snippy and made it inconvenient for us to check in as my wife was busy in the car, I had her DL and mine and we are both on the check-in acct and it’s on my CC. Never had a hotel make me go get her to come in and confirm. We are also Marriot Members and I assume that didn’t mean much to him. The old gentleman was fine and the bartender was very nice! Not much in walking distance but short drive to the shops and all.

Clean room, friendly staff, and a short walk to the beach.

Hotel is in a lovely area, beautifully landscaped with numerous activities geared to families with children. Main pool areas are crowded, but the beach is long and wide. More hotel than my husband and I need,the room was as described

Room was large and clean. Location is great for going to the beach which is across the street. There is one restaurant option across the street, which was very good. It is located far from downtown Fernandina however. Parking was easy.

Very comfortable rooms,clean property, friendly, courteous and helpful staff, great breakfast and good location