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Excellent service, friendly staff

This resort is the best in Puerto Plata. I have had the pleasure to go to many of them in the area and Playa Dorada. This one has everything i mean EVEYHING!!! Mainom is the perfect Location is 25 minutes from the POP Airport 35 Minutes to Santiago 45 to Las Vegas 30 minutes to Luperon. The resort is super clean and very very safe. the beach is shared with Senator Resort. sunrises and sunsets are a MUST DO!!! From Friday to Sunday it get packed with locals and that's is the best part of the trip. you get to share and meet couples and family also with loud kids LOL from the country and it feels good to be around your Dominican Brothers & Sisters. The Food is amazing fresh all day and delicious and the staff makes you feel at home. Dulce Rosario Ramon Eduardo Batista Gabriela and the ladies that makes the shakes are the best!!!. I have gone every 4 months in the past 3 years and i love this place . my son learned how to walk and run in this resort thanks you Playa Bachata you are the best. "Playa Bachata es mi segunda casa"

I don’t like leaving reviews but this hotel was so nice I had to. The service was *chefs kiss*. The room was clean. You can do everything through the application. Would definitely visit again! Definitely recommend

Our stay was a 2 night stay we came on Sunday afternoon and leaving Tuesday afternoon. As far as customer service the concierge of Expedia Yennifer Perez went above and beyond to accommodate for every complaint that went wrong as far as rooms. Rooms were said to be newly renovated but definitely were missing alot necessary things. As far as my room there were missing shower caps, toothpaste, shaver & a towel for our 4 guests. We complained multiple times and Yennifer reached out multiple times to staff about amenities and tried and failed but we appreciated her concern. The buffet around our area was semi descent. There were so many places we can go around here but unfortunately we didnt get to. It was my fathers birthday yesterday made a reservation to a restaurant and it was pretty good . Best meal we had all the resort. The pool and jacuzzi in our area was fun but they closed really early which was a down part. I really didnt get to explore how i wanted because the walk to get to places was really far. We were from expedia and we woke up Monday early to enjoy our whole day and we were disturbed mostly.by the fact that after our morning food we were stopped by representatives from the Lifestyle resort VIP that we were lured by a free bottle.of.liquor but were then taken through a long speech and a long tour of the VIP accommodations packages for about 4 hours after telling them multiple times we werent interested. It took up our whole morning and in the end we didnt want .

View of the monument

Staff were outstanding and went out of their way to make sure that we were safe and sound