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Shangri-La The Marina, Cairns

Property class: 5 and above

Photo gallery for Shangri-La The Marina, Cairns

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Point of interest
Horizon Marina View Room Twin

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Pierpoint Road, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Marlin Marina
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪3 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪11 min drive‬

Room options

View all photos for Executive Marina View Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Marina View Suite

  • Sleeps 2

View all photos for Deluxe Sea View King

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Sea View King

9.4 out of 10
Exceptional
(41 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Sea View Twin

9.0 out of 10
Wonderful
(38 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View King

Exterior

Executive Marina View King

9.0 out of 10
Wonderful
(35 reviews)
  • Marina view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite

Executive Marina View Suite

8.4 out of 10
Very good
(8 reviews)
  • Marina view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Twin

Exterior

Executive Marina View Twin

8.8 out of 10
Excellent
(18 reviews)
  • Marina view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Marina View Room King

Exterior

Horizon Club Marina View Room King

8.8 out of 10
Excellent
(30 reviews)
  • Marina view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Exterior

Horizon Marina View Room Twin

8.8 out of 10
Excellent
(3 reviews)
  • Marina view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for One Bedroom Suite King

Exterior

One Bedroom Suite King

9.4 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Suite 1 King

Exterior

Horizon Club Suite 1 King

9.4 out of 10
Exceptional
(8 reviews)
  • Marina view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room Twin

9.0 out of 10
Wonderful
(37 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room King

9.0 out of 10
Wonderful
(94 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, City View

Executive Suite, City View

Executive Suite, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

Egyptian cotton sheets, premium bedding, in-room safe, desk

One Bedroom Suite Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Royal Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Royal Suite

  • Sleeps 2

View all photos for Horizon Club Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club Suite

  • Sleeps 2

View all photos for Deluxe King Room with Sea View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe King Room with Sea View

  • Sleeps 2

View all photos for Deluxe Twin Room with Sea View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Twin Room with Sea View

  • Sleeps 2

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Horizon Club King Room With Marina View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club King Room With Marina View

  • Sleeps 2

View all photos for Horizon Club Twin Room With Marina View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club Twin Room With Marina View

  • Sleeps 2

View all photos for Executive King Room with Marina View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive King Room with Marina View

  • Sleeps 2

View all photos for Executive Twin Room with Marina View

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room with Marina View

  • Sleeps 2

View all photos for One Bedroom Twin Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

One Bedroom Twin Suite

  • Sleeps 2

View all photos for Horizon Club, Room, City View

Horizon Club, Room, City View

Horizon Club, Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club City View Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club City View Room

  • Sleeps 2

View all photos for Executive Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Suite

  • Sleeps 2

View all photos for One Bedroom Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

One Bedroom Suite

  • Sleeps 2

View all photos for Horizon Club Marina View Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Horizon Club Marina View Room

  • Sleeps 2

View all photos for Executive Marina View Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Marina View Room

  • Sleeps 2

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About the area

Cairns

With a stay at Shangri-La The Marina, Cairns, you'll be centrally located in Cairns, steps from Reef Fleet Terminal and within a 5-minute walk of Cairns Esplanade. .This family-friendly hotel is 3.1 mi (5 km) from Centenary Lakes Botanic Gardens and 8.8 mi (14.2 km) from Skyrail Rainforest Cableway Station.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Marlin Marina - 3 min walk - 0.3 km
  • Esplanade Lagoon - 3 min walk - 0.3 km
  • Reef Hotel Casino - 5 min walk - 0.4 km
  • Cairns Night Markets - 5 min walk - 0.5 km

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Dundees on the Waterfront - ‬3 min walk
  • ‪Horizon Club - ‬1 min walk
  • ‪Bar 36 - ‬4 min walk

About this property

Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns offers 255 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 255 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at the The Backyard, a bar/lounge where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cairns? This hotel has 4456 square feet (414 square meters) of space consisting of a conference center and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Backyard - Overlooking the garden, this bar serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Covered parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (4,456 square foot of space)

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Fixed shower seat
  • Grab bar in shower (80 centimetre high)
  • Grab bar near toilet (96 centimetre high)
  • Height-adjustable showerhead
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 100.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1014 reviews
Rating 8 - Good. 237 out of 1014 reviews
Rating 6 - Okay. 81 out of 1014 reviews
Rating 4 - Poor. 28 out of 1014 reviews
Rating 2 - Terrible. 16 out of 1014 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Gregory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room overall was ok. However, there were issues with the beds - for some weird reason, the beds roll freely on the floor with the slightest motion. What is especially annoying is that they separate from the headboard and there is no way to get them attached. We asked to get this resolved, and for 2+ days nobody would come claiming the "do not disturb" light was on, which was also not functioning correctly. We were out on tours for on both days too, and I told the reception about that when I was leaving. Finally, they were able to put some carpet and towels underneath the rollers (yeah, really), and this helped, but did not prevent the beds from rolling completely. On the positive side, the location is great (probably the best thing about the hotel). We did not really use the facilities, but the pool looked nice. To be honest, I expected more from Shangri-La.
Stayed 6 nights in Dec 2025

10/10 Excellent

Sanjit

Liked: Cleanliness, property conditions & facilities
Excellent room with great view of marina. Nice pool, gym, and ping pong table. Wish they had hot tub and soa services. Prefect location for day trips diving/ snorkeling to Great Barrier Reef. A bargain too!
Stayed 6 nights in Jan 2026

10/10 Excellent

Andry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is cleaned, staff is very friendly and helpful.
Stayed 4 nights in Jan 2026

10/10 Excellent

Keith

Stayed 3 nights in Jan 2026

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful! The pool area was exceptional, a lot of umbrellas a lot of shady areas very very nice! My accommodations were very spacious!
Stayed 2 nights in Jan 2026

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Staff was excellent!
Stayed 2 nights in Jan 2026

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities
Room was large and clean, hotel was nice but overall a bit dated. Good location and nice amenities.
Stayed 3 nights in Nov 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was fantastic. The room was clean and comfortable.
Stayed 3 nights in Jan 2026

8/10 Good

Franco, Sydney

Stayed 4 nights in Jan 2026

8/10 Good

Martijn

Travelled with family
Liked: Cleanliness, staff & service
Staff was lovely and courteous and the restaurants and in room dining delicious. Price a little steep and the facilities need a bit of an upgrade to match the five star pricing and pretence.
Stayed 2 nights in Jan 2026

6/10 Okay

Sharon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was tired, had looked the same for many years, bed very hard, pillows awful, breakfast very average, did not look fresh, we chose only once to have breakfast and it was disappointing, coffee machine was outdated and coffee awful
Stayed 3 nights in Jan 2026

10/10 Excellent

Leo, Ocean Grove

Stayed 3 nights in Dec 2025

10/10 Excellent

Leo, Ocean Grove

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and great property with excellent staff!
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool, pool bar and room overlooking the trees. We were most impressed with the customer service provided by all staff, in particular Kirin on the front desk. He was very friendly, knowledgeable and helpful. Highly recommend.
Stayed 2 nights in Jan 2026

6/10 Okay

Nancy

Disliked: Cleanliness, amenities
The place is a little run down and not clean in the public bathrooms. Also, the gym is barely adequate.
Stayed 3 nights in Jan 2026

10/10 Excellent

Marie

Stayed 6 nights in Jan 2026

10/10 Excellent

Hamish

Stayed 2 nights in Dec 2025

4/10 Poor

Robert

Stayed 1 night in Dec 2025

4/10 Poor

Liam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Let me start by saying the hotel staff were good and we had no issues with them at all. However, the room doors need attention as they don’t always close properly. After returning from a day trip, we found that the cleaner had left our door open. Thankfully nothing was stolen, but it was understandably very frustrating. Overall, the room itself was of good quality and we had a pleasant stay. The air conditioning was fantastic if anything, it worked a little too well, but that’s hardly a complaint. The main reason for my lower rating relates to the maintenance of the building. The pool was extremely dirty, the umbrellas were torn and broken, and although the sun loungers were comfortable, they were clearly worn, with broken backs and damaged backrests. The toilets were very dated and reminded me of a Butlins-style holiday camp. Overall, the property felt more like a budget Travelodge than a hotel offering standout facilities. I would say there are better hotels available with superior facilities. If you’re looking for a “wow” factor, I would recommend looking elsewhere. That said, the saving grace of this property was the stunning views from the room and over the marina.
Stayed 3 nights in Jan 2026

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous view from my balcony; fab housekeeping; breakfast was amazingly, fairly central especially to dive/reef boats. Great stay overall.
Stayed 7 nights in Dec 2025

6/10 Okay

Helen

Stayed 1 night in Dec 2025

6/10 Okay

Maryann

Stayed 5 nights in Dec 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Paige

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! The chef doing the egg orders was wonderful!
Stayed 3 nights in Dec 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel had every amenity. The staff was courteous and helpful. The room was very clean and well maintained as well as comfortable. The location was very convenient for tours, dining and shopping.
Stayed 3 nights in Dec 2025