We were very disappointed with our stay at Hotel Indigo. From the moment we booked a premium king room, our hopes for a relaxing holiday were quickly crushed. The hotel does not have true king beds—they zip together two uncomfortable twins with a deep gap in the middle. Our room was dark and dingy, with a huge TV blocking the only window—and it didn’t even work. The wallpaper was peeling, and we were offered earplugs at check-in, a clear sign of what to expect.
There was no phone in the room—just a disconnected one in a drawer. When the hair dryer overheated and nearly set off the alarm, we couldn’t call for help. It could only be used beside the bed, as there was no bathroom outlet or mirror. Smoke lingered at the front entrance, despite “no smoking” signs staff ignored.
Cleanliness was also lacking: after the room was “cleaned,” our bathrobes were left in a dirty pile on the floor. Staff told us replacements were “impossible” and hung up on us. When we raised concerns, we were dismissed repeatedly. The final insult? Being told the issues were due to booking a king room they “weren’t prepared for.” Manager Carla was particularly unhelpful.
This hotel absolutely ruined our stay in Edinburgh. Spend your money elsewhere—this place is not four-star quality in any way.