Firstly, they did not mention that the pool will be closed. Secondly, they also did not give us rooms close to each other, even though we booked the rooms together. Thirdly, they refused to accommodate for that. Fourthly, the heater was NOT working! I called maintenance and he claimed that there is only cold water running through and that there will be no heater available (they did not write that in the description). They bought me another blanket, but I was still very cold. I cannot believe that a Ramada would not have a heater! However, the good thing is the breakfast, there are only 3 options but the restaurant accommodates.