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SureStay Hotel By Best Western Fernley

2.5 star property

Photo gallery for SureStay Hotel By Best Western Fernley

Business centre
Exterior
1 bedroom, individually furnished, desk, laptop workspace
Lobby
Seasonal outdoor pool

Popular amenities

  • Hot tub
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1405 Newlands Drive East, Fernley, NV, 89408
  • The Silverado Casino
    ‪2 min walk‬
  • Green Valley Park
    ‪6 min drive‬
  • Fernley 95A Speedway
    ‪10 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Microwave

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Fernley

With a stay at SureStay Hotel By Best Western Fernley in Fernley, you'll be a 3-minute walk from The Silverado Casino and within a 5-minute drive of Millennium Park. .This eco-certified hotel is 2.3 mi (3.7 km) from Green Valley Park and 4.5 mi (7.3 km) from Truckee River.

What's nearby

  • The Silverado Casino - 2 min walk - 0.2 km
  • Millennium Park - 4 min drive - 2.6 km
  • Green Valley Park - 6 min drive - 4.3 km
  • Fernley 95A Speedway - 10 min drive - 12.1 km
  • Tesla Gigafactory - 28 min drive - 39.3 km

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 39 min drive

Restaurants

  • ‪Flying J Travel Center - ‬12 min walk
  • ‪Pioneer Crossing Casino - ‬3 min drive
  • ‪Taco Bell - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪China King - ‬5 min drive

About this property

SureStay Hotel By Best Western Fernley

Eco-certified hotel with free breakfast and a seasonal outdoor pool
SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually furnished accommodations include sofa beds. Televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries.

This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site.
Make yourself at home in one of the 66 individually furnished guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as a hot tub and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and a vending machine.
A complimentary full breakfast is included.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
3 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Fernley
Best Western Fernley Inn
Fernley Best Western
Best Western Fernley Hotel Fernley
Best Western Fernley Inn
Surestay By Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel
SureStay Hotel By Best Western Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel Fernley

SureStay Hotel By Best Western Fernley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 978 reviews
Rating 8 - Good. 310 out of 978 reviews
Rating 6 - Okay. 181 out of 978 reviews
Rating 4 - Poor. 68 out of 978 reviews
Rating 2 - Terrible. 57 out of 978 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in May 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for one night,no complaints all conditions perfect.
Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place. Comfortable beds, and our room was very clean. The people working there were extra friendly and welcoming.
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly, Coulee City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy beds, great breakfast, friendly and professional staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Donna M

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s where we stay when we go to Fernley.
Stayed 3 nights in Apr 2025

8/10 Good

Spencer

Stayed 4 nights in Apr 2025

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in for my husband who arrived before myself. Friendly staff and good price.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Good staff, wore out motel, inconsistent details

The app states the pool and spa are available from September to May, which would include April, but it’s not available in April. It’s empty and padlocked shut. I recommend fixing the pool’s availability. Maybe they meant May to September but that’s not what it says. The app says there’s an elevator. There’s not. I recommend fixing that information. The app says the facility is smoke free. People smoke on the balcony just outside your door. My eyes were burning in my room one night. Not sure if somebody was smoking in the room next door or on the balcony then. Employees smoke just outside the rear office door. Maintenance suffers here. Window missing on one unit. Room has cracks in sink and shower. Mold/mildew/other people’s hair in shower. Shower head leaks and sprays water against wall and ceiling. Lights are dim. Turntable in microwave broken. Hot/cold plumbed backward in sink. Ice machine did not produce ice on several attempts. I did not get the room I booked and paid in full for a month before our stay. All staff we interacted with from the adults in the front office to the high schoolers switching over the rooms in the morning were pleasant and seemed to be interested in doing a good job and in providing good customer service. It’s clear this motel’s shortcomings are not a staff issue but a management issue with not investing in itself to produce a product consistent with the Best Western name. I felt duped by the 7.8 out of 10 average on Hotels.com
Stayed 3 nights in Apr 2025

2/10 Terrible

Bogdan

Business traveller
Disliked: Amenities
Oh so dirty, bathtub and bathroom so nasty and dirty.
Stayed 1 night in Apr 2025

10/10 Excellent

Ruby

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

Everything was exactly what was described and what I expected, except that it was labeled as having an indoor pool, and it ended up being an outside seasonal one so I didn’t get to swim. Other than that everything was good.
Stayed 1 night in Apr 2025

8/10 Good

Jermy T.

Stayed 1 night in Apr 2025

8/10 Good

Becky

Business traveller
Stayed 1 night in Apr 2025

8/10 Good

Yevonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent

Friendly employees, breakfast was basic but convenient, room was clean and comfortable. My only real issue was the security chain on the door. We were not able to engage it because it was too short! That made us really uncomfortable (yes we reported it, no we didn’t request a new room because it was so late and we were already ready for bed) so we placed the table & chair in front of the door for the night.
Stayed 1 night in Mar 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Staff here is phenomenal
Stayed 1 night in Mar 2025

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder
Stayed 1 night in Mar 2025

2/10 Terrible

Melissa

Stayed 1 night in Mar 2025

8/10 Good

Kayla

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit what we needed
Stayed 2 nights in Feb 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite. Breakfast excellent!!
Stayed 2 nights in Mar 2025

6/10 Okay

yong

Liked: Cleanliness, staff & service
Make noisy early morning . hearing from other room 4am
Stayed 1 night in Mar 2025

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

8/10 Good

Benjamin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet pet friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Robert

Great service

Bed was uncomfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2025