4/10 Poor
Kimberly
Travelled with group
21 Jan 2026
Disliked: Staff & service, amenities
The hotel was convenient as a pre-cruise overnight stay. Shuttle to the port was $15 pp and well-run, on time with a pleasant driver. Those were the only positives. Upon arrival from the airport there were about 6 different guests in line to check in, with one harried but professional clerk trying to handle the front desk and phones at the same time. I had paperwork indicating my prepaid room of two double beds for two single ladies. On arrival, I was informed that the room configuration was no longer available, but we could have a King with a pull out couch. That would have been fine, but upon opening it up, it was a thin badly sprung mattress with no bedding at all, (pillows, blankets or sheets). I went down to the front desk to ask for some, and was informed by the a different night clerk she really wasn't "obligated to provide that". When I asked if she wanted guests to sleep on bare mattresses, she asked me if I wanted her to get some sheets. When I said yes, she huffed off and came back with an armload. There was a man in line behind me with the same problem, so housekeeping needs some re-training here. The breakfast was adequate, although the poor girl in charge was having trouble keeping everything filled up. I don't fault the staff, but the management. A property catering to the volume of travelers in a cruise port should staff more than one desk clerk and one waitress.
Kimberly
Stayed 1 night in Jan 2026