Compare Romantic Hotels in Glen Cove

You can hear street noise on 40th floor room at night time.

Hotel was very clean

Kitchen fully equipped

This was, without question, one of the worst hotel experiences I’ve ever had. I booked a stay at the Empire Hotel for my birthday and upgraded the day before arrival—directly through the hotel—to a Superior One-Bedroom Double Suite. I was charged $1,563.03 for this upgrade and was explicitly told everything was confirmed. When we arrived, we were given a standard room instead of the suite I paid for. No warning, no explanation—just the wrong room. When I went to the front desk, staff acknowledged that I had been charged for the suite and that it was noted on my reservation, yet still told me there was “nothing they could do” because no suites were available. I asked multiple times to speak to a manager, and the manager refused to come out and speak with me. Everything was relayed through staff, which was incredibly dismissive and unprofessional. What’s even worse is that there was no attempt to proactively correct the situation. If I hadn’t gone back downstairs to question it, they seemingly would have been perfectly willing to keep the full $1,500+ for a room I never received. Instead of resolving the issue, I was told to come back the next day to find out how much I would be refunded—after already having my birthday night completely ruined. The room we were given wasn’t even in good condition. There were visible maintenance issues, including a loose thermostat and peeling wallpaper, which made the situation feel even more terrible

Buena relación calidad precio..!!

Expedia claims to include all fees and taxes, but we were charged $20 daily "facility fee," which amounted to another $100. This is Expedia's issue. We were happily surprised that our king bed room included a small refrigerator. Apparently this building houses rent-controlled tenants, and this fact created a situation in which a tenant asked us to move rooms during our stay.