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Overall really enjoyed our stay. It felt more spacious than most available older buildings in NY, the staff was awesome and the room was very clean. My only "gripe" isn't a big deal and it's on me for not looking, but they did not have a personal fridge so we couldn't keep anything cold. Other than that really don't have a bad thing to say. The credit card hold is only $50 which is wonderful compared to most other hotels. I would stay there again as the location is good for pubs and Times Square.

The hotel was perfect. Location is amazing

I always enjoy staying at the Grand Hyatt. Expensive, YES, but “it’s New York.” The lady at the restaurant gave great suggestions for breakfast, as did the doorman for a seafood lunch. The location is outstanding as well, for visiting family in Long Island and Connecticut. Expensive, YES, but i will be back.

Very central, easy walk to Central Park, Broadway shows, restaurants etc. Elevator is a issue, we took the stairs a lot. Room was clean but run down. Overall we had a good experience.

Clean, lots of food options

We stayed here for 4 nights in April while attending a wedding in Brooklyn. On arrival, the guy who checked us in was friendly, informative and managed to get us into our room early, which was appreciated after a long travel day. Our room was sufficient for our needs, although a little small. There was very little wardrobe space which meant most of our clothes stayed in our suitcases. The bathroom was clean and modern - but you can see through the glass both in and out, which was fine for us as a married couple, but if you’re staying with someone you aren’t THAT comfortable with…not so much! The safe also didn’t work - kept saying an error message when we tried to program it to lock. On the first night, we had an issue where a member of staff spoke rudely to us because we used the elevator supposedly reserved for the rooftop bar (we had no way of knowing this). We reported it to management via the feedback request on Hotels.com, but it was never followed up. The second morning after housekeeping had been, the sheers in our room stopped functioning, meaning we had to climb onto the bed to move them manually when we wanted them open or closed. When we checked out, we discovered that Public charges a $45 per night ‘resort fee’ to cover ‘access to 24/7 gym, rooftop bar, lobby spaces’ etc. We used the gym once, and didn’t use any other amenities, so felt like it was a sneaky charge. Perhaps it should be charged on a guest-by-guest basis on individual need….