Book West Hills hotels

Great

This is our 8th or 9th stay with you as we have family in Old Greenwich. The renovations are welcomed and it's nice to have dining once again at the hotel. There is not enough staff at the restaurant/bar area though. We had to add our drinks at the reception desk because no one came to bring us our check on the evening of 6/27/25. Also the back entrance from the parking area needs to be kept swept and clean.

Outside the property looks decent, upon check in the girl at the front desk seemed like she could be a bit more friendly because she never once smiled and say hello. All she said was “are you checking in? I need ID and credit card “. Then when I went into the elevator it was old and dingy and noisy and a bit jumpy. But upon getting off on the 5th floor the hallways were awesome ! It was clean and smelled lovely and the light fixtures were pretty. When I got to my room the door looked new and no problems with the room key. Then when I got inside my room I was pleasantly surprised at how clean and spacious my room was! Everything about the room was awesome to me! The bathroom was clean and the shower was great ! The room had mini fridge and microwave! The double beds were comfortable and I rested well! The room had a leather spinning desk chair as well as a leather lounge chair and still had a lot of space to move around ! I enjoyed my stay at this hotel . The housekeepers do a great job with keeping the rooms clean and spotless!! I’d definitely recommend. The overall rating score for this hotel should be above 8.5, and not 7.6 because it’s lovely!! With minor issues like the elevator and washer and dryers that stole my coins. But it’s okay the stay was worth it considering the dingy dusty hotels that I’ve paid just about the same for and were disgusting! I would definitely stay again !

Great location. Had all the amenities I needed. Super great staff. room was perfect.

It’s clean

Nice