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citizenM London Bankside

4.0 star property

Photo gallery for citizenM London Bankside

Lobby sitting area
Exterior
Building design
Lobby sitting area
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Borough Market
    ‪7 min walk‬
  • Place, The Shard
    ‪10 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪83 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

London

Located in London (London City Centre), citizenM London Bankside is within a 10-minute walk of Tate Modern and Borough Market. .This boutique hotel is 0.6 mi (1 km) from London Bridge and 1 mi (1.6 km) from St. Paul's Cathedral.

What's nearby

  • Thames River - 6 min walk - 0.5 km
  • Tate Modern - 7 min walk - 0.7 km
  • Borough Market - 7 min walk - 0.7 km
  • The Shard - 10 min walk - 0.9 km
  • London Bridge - 12 min walk - 1.0 km

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪LEON - ‬3 min walk
  • ‪The Distillery Bar - ‬3 min walk
  • ‪The Table Café - ‬2 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪The White Hart - ‬3 min walk

About this property

citizenM London Bankside

CitizenM London Bankside offers 192 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

Make yourself at home in one of the 192 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. 43-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and a banquet hall.
Satisfy your appetite at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1046 reviews
Rating 8 - Good. 230 out of 1046 reviews
Rating 6 - Okay. 60 out of 1046 reviews
Rating 4 - Poor. 18 out of 1046 reviews
Rating 2 - Terrible. 22 out of 1046 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Timothy J.

Liked: Cleanliness, staff & service
Staff were very friendly & helpful. Rooms are small, but clean & conveniently located.
Stayed 4 nights in Jan 2026

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great amenities. Good location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Pramode, Fresno

Stayed 2 nights in Jan 2026

8/10 Good

Lei

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Dominique

Stayed 1 night in Jan 2026

10/10 Excellent

Darren

Liked: Amenities
Room
Stayed 3 nights in Jan 2026

10/10 Excellent

Katie

Stayed 1 night in Jan 2026

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Preet

Business traveller
Liked: Cleanliness, staff & service, amenities
Great service and great room
Stayed 1 night in Jan 2026

10/10 Excellent

John

Stayed 4 nights in Dec 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent setting and the young staff serving us are very nice
Stayed 1 night in Jan 2026

8/10 Good

Ana Maria Iba

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2025

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vwry clean and convenient
Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew, NY

Stayed 3 nights in Dec 2025

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Not as good as other citizenM hotels we have stayed in. Room felt dark, we had an interior view, you could literally see the interior of the rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

John

Stayed at Cit M a few times now. Location and value are excellent. Rooms spotless and staff very helpful. No shortfalls.
Stayed 2 nights in Jan 2026

6/10 Okay

Hongyu, Waterford

After flushing the toilet, there is a very strong unpleasant smell coming back up.
Stayed 3 nights in Dec 2025

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and modern hotel with very helpful staff in a great area that is slightly away from tourist-traps yet an easy walk or transit ride to most London sights.
Stayed 4 nights in Oct 2025

4/10 Poor

Kalp

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Lee

Stayed 2 nights in Dec 2025

6/10 Okay

Versica

Liked: Cleanliness, staff & service
Disliked: Amenities
There was no bottled water in the room and no glasses for tap water either. Think sink drain smelt bad. 5.43 am the fire alarm went off so felt terribly unrested. Other than that room was tidy and bed was comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

HANNAH

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff. Would recommend
Stayed 1 night in Dec 2025