We stayed on the 2nd floor, and unfortunately, this was one of the worst hotel experiences I’ve had in Europe/UK. The main issue was the noise — the door to the property shuts extremely loudly, and the guests in the room next to ours (201) returned around midnight. Since the shared bathroom is located in the corridor, they kept going in and out until about 2am. Each time, the door slammed so loudly that it was impossible to sleep. It was incredibly inconsiderate, and we barely rested the entire night.
On top of that, the fan in the second bathroom wasn’t working, leaving the space with a terrible odor. For the price I paid (over NZD $540 for two nights), I expected much better. You can easily find hotels for around NZD $400 in better locations with far superior comfort and have your own bathroom.
The only positive was the staff member who greeted us on arrival — he was very helpful in explaining how to access the room and facilities. Unfortunately, good service couldn’t make up for the poor conditions and lack of comfort.