6/10 Okay
Dudley
Travelled with family
17 Dec 2025
We waited for 5 or so minutes as check in was very busy and slow , nobody acknowledged we wey there . Eventually a member of staff noticed we we were there and sent us to floor 8 to check in and all was well
Also the room was not very big and the bedside lights we’re difficult to use when in bed as the switch was on the lights wire and not easy to reach.would be better as a switch on the wall
When checking out and paying for items used during our stay ( the principal had been paid some time previously) I was told I had breakfast to pay for which I already new and a gratuity charge which I was not aware of.
I think adding a gratuity charge without previous warning verges on sharp practice!! I did pay it as your staff I general were very good.
Your bedding and pillows were absolutely first class
My comments are made constructively as you are a 5 star hotel and must keep on top
Dudley Miller room 839
Dudley
Stayed 1 night in Dec 2025






























