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Malmaison London

4.0 star property

Photo gallery for Malmaison London

Front of property – evening/night
Reception
Club Deluxe Room
Meeting facility
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View map
18-21 Charterhouse Square, London, England, EC1M 6AH
  • Place, Financial District
    ‪3 min walk‬
  • Place, Barbican Centre
    ‪6 min walk‬
  • Place, St. Paul's Cathedral
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪79 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(37 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Cosy Room

Cosy Room

Cosy Room

9.6 out of 10
Exceptional
(5 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Club Room

Club Room | Property amenity

Club Room

8.8 out of 10
Excellent
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

9.8 out of 10
Exceptional
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Signature Suite

Signature Suite

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

London

With a stay at Malmaison London, you'll be centrally located in London, within a 5-minute drive of St. Paul's Cathedral and The British Museum. .This boutique hotel is 1.6 mi (2.5 km) from Tower of London and 1.7 mi (2.7 km) from London Bridge.

What's nearby

  • Financial District - 3 min walk - 0.3 km
  • Barbican Centre - 6 min walk - 0.5 km
  • St. Paul's Cathedral - 9 min walk - 0.8 km
  • The Strand - 13 min walk - 1.1 km
  • Liverpool Street - 15 min walk - 1.3 km

Getting around

  • Farringdon Underground Station - 1 min walk
  • Farringdon Station - 5 min walk
  • London City Airport (LCY) - 36 min drive

Restaurants

  • ‪Dose Espresso - ‬2 min walk
  • ‪Butchers Hook & Cleaver - ‬4 min walk
  • ‪Old Red Cow - ‬2 min walk
  • ‪La Forchetta - ‬2 min walk
  • ‪The Sutton Arms, EC1 - ‬2 min walk

About this property

Malmaison London

Malmaison London offers 97 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 97 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services and a banquet hall.
Enjoy British cuisine at Chez Mal Brasserie, a brasserie which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in London? This hotel has 721 square feet (67 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mal Lounge - Onsite cocktail bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Lounge

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 721 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Nearby parking fee: GBP 30 per night (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Malmaison London Hotel
Malmaison Hotel London
Malmaison London
London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

Malmaison London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1005 reviews
Rating 8 - Good. 278 out of 1005 reviews
Rating 6 - Okay. 95 out of 1005 reviews
Rating 4 - Poor. 33 out of 1005 reviews
Rating 2 - Terrible. 22 out of 1005 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities
Lively room and hotel and welcoming staff though check in and check out v busy
Stayed 1 night in Dec 2025

10/10 Excellent

Conal

Stayed 2 nights in Jan 2026

10/10 Excellent

Claire

Stayed 2 nights in Jan 2026

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Lovely hotel, great breakfast, nice staff. Great location. Would definitely return
Stayed 1 night in Jan 2026

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities
Xxx
Stayed 2 nights in Jan 2026

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, very friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, amenities
Lovely room and bathroom. Lean and comfy. Fantastic breakfast
Stayed 1 night in Nov 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Victor - Great front of house and was really helpful on the phone. Works out his audience, very funny but professional. Breakfast is until 11am at the weekend which we took advantage of and assumed checkout was at 12. We then get a call from a female receptionist mentioning checkout was at 11 and despite saying we would be 5 -10 mins she mentioned late checkout was £15! We ended up checking out at around 11.40 where there was a queue to checkout anyway... Victor did not even mention this or try to charge us. Its a shame this phonecall was made or it would have been a 5 star review. How can you be eating breakfast at 11am and checkout at the same time!
Stayed 1 night in Jan 2026

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was large and the dog packages are an Absolute must for dog owners. Love the place, great breakfast too. And it’s hard to beat that location.
Stayed 3 nights in Jan 2026

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room 309 was clean but unable to use both sides of the bed to get in. On side was against the wall and no side table. The room had a large clock that doesn't work and an extra tv area with stools to sit on rather than a sofa?? Not sure when this space would be used? Breakfast was good, both continental and cooked. Friendly service. Used the bar on Friday night but very quiet.
Stayed 2 nights in Jan 2026

4/10 Poor

Susannah

Stayed 1 night in Aug 2023

10/10 Excellent

Hazel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for a friends wedding! Reception team gave a super welcome. Room was clean, perfect for the weekend. Bar staff in the bar, friendly and efficient!
Stayed 2 nights in Jan 2026

8/10 Good

Jeremy

Stayed 1 night in Jan 2026

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I originally booked because I got a great offer from a hotel website for a specific date, so I planned my trip to London around that date. My booking was originally for a Cosy Room. After a visit to an exhibition and then an evening at the theatre I arrived, tired and footsore, after 10pm, expecting to just check in and sleep in a small room, no frills. Violetta was on reception and she was so welcoming and friendly, asked how my day had been, was very interested in what I had done and gave me an AWESOME upgrade to my room. I had a huge space with a fantastic view across Charterhouse Square, bathrobe and slippers, luxurious chair and lovely decor, a massive bed that was like falling into a cloud and a beautiful bathroom with a shower like tropical rain! I wish I had been able to stay later the next morning but I was booked to see another exhibition. Otherwise I would have stayed in that room until I was forcibly removed! Breakfast was delicious, hot food cooked to order and even though it was temporarily in the bar area due to refurbishment it was well-managed and very efficient. Thank you again Violetta for making what was going to be a very basic stay into one that I will remember a long time!
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was the worst part of the trip but by no means a deal breaker. The pastries looked unappealing and coffee was from a machine, and not a good one. Didn't try the cooked breakfast but the bar was great for dinner so that might be the way to go.
Stayed 1 night in Jan 2026

10/10 Excellent

Alfonzo

Stayed 1 night in Dec 2025

10/10 Excellent

Joseph Francis

Stayed 4 nights in Dec 2025

2/10 Terrible

Abigail

Stayed 3 nights in Dec 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
The hotel looks super nice from the outside. Very clean and elegant. The receptionist Victor is a super nice guy. He’s very funny and he helped us with everything we needed. Our room was ready early and we could go in straight away. The room was really big, the bathroom as well. Everything was clean and we had a nice view. The atmosphere in the hotel is really relaxing in total and it was nicely decorated for Christmas time. I would definitely come back to this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcome from the man on reception - who was just back from being poorly. Lovely energy and very kind and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Stayed 3 nights in Dec 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food staff very helpful
Stayed 1 night in Dec 2025

8/10 Good

Jef

Liked: Cleanliness, staff & service
All was very good but we had to wait a long time to check in
Stayed 1 night in Dec 2025