See all properties
Save

Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property

Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Exterior
Executive Room, 1 King Bed, Non Smoking (with Sofabed)
Standard Room, 2 Single Beds, Non Smoking

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View map
147-149 Sussex Gardens, London, England, W2 2RY
  • Place, Hyde Park
    ‪4 min walk‬
  • Place, Kensington Gardens
    ‪4 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 3 Single Beds, Non Smoking

Room amenity

Standard Room, 3 Single Beds, Non Smoking

  • 21 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(1 review)
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Cosy Double Room

In-room safe, desk, laptop workspace, blackout curtains

Cosy Double Room

  • Sleeps 2

View all photos for Cosy Single Room

In-room safe, desk, laptop workspace, blackout curtains

Cosy Single Room

  • Sleeps 1

View all photos for Standard Room with Double Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

View all photos for 3 Single Beds, Non-Smoking, Standard Room

In-room safe, desk, laptop workspace, blackout curtains

3 Single Beds, Non-Smoking, Standard Room

  • Sleeps 3

View all photos for Standard Room With Single Bed, Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room with Double Bed and Single Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room with Double Bed and Single Bed-Non-Smoking

  • Sleeps 3

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

View all photos for 2 Single Beds, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout curtains

2 Single Beds, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 2

View all photos for 1 Single Bed, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout curtains

1 Single Bed, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 1

View all photos for 1 Double Bed, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout curtains

1 Double Bed, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 2

View all photos for 1 Double 1 Single, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout curtains

1 Double 1 Single, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 3

Executive King Room With Sofabed-Non Smoking

  • Sleeps 3

Similar properties

Exterior
Nayland Hotel
  • Free WiFi
  • Breakfast available
  • Bar
  • Room service
3.8 out of 5, Good, 662 reviews
Nayland Hotel

About the area

London

Located in London (London City Centre), Queensway Hotel, Sure Hotel Collection by Best Western is within a 10-minute walk of Hyde Park and Kensington Gardens. .This hotel is 0.8 mi (1.3 km) from Marble Arch and 1.3 mi (2.1 km) from Oxford Street.

What's nearby

  • Hyde Park - 4 min walk - 0.4 km
  • Kensington Gardens - 4 min walk - 0.4 km
  • Paddington Central - 9 min walk - 0.8 km
  • Marble Arch - 12 min walk - 1.0 km
  • Park Lane - 13 min walk - 1.2 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪The Victoria - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk

About this property

Queensway Hotel, Sure Hotel Collection by Best Western

Victorian hotel in London with a 24-hour front desk
Queensway Hotel, Sure Hotel Collection by Best Western offers 42 accommodations with safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 42 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6 per person

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 6 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 153 out of 1001 reviews
Rating 8 - Good. 383 out of 1001 reviews
Rating 6 - Okay. 305 out of 1001 reviews
Rating 4 - Poor. 116 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities
The room had a huge black hair in the shower, no AC, brown crusted chunks on the spare blanket and was way too small. It was 58 stairs up and another 15 down for breakfast and the elevator was broken and no alternate room was offered to us. The staircase wall to get to breakfast had a lot of water damage and a hole in that wall was covered with a sheet of paper.
Stayed 2 nights in Sep 2025

8/10 Good

Kat

Liked: Cleanliness
Great location so close to paddington station kensington garden, many shops and restaurants. The hotel is very narrow, quirky, small room, but all we needed. Comfy beds, good amount of water. Breakfast was good, very clean breakfast room. All in all we enjoyed our stay.
Stayed 3 nights in Sep 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The hotel is in a great location, very easy walk from Paddington station and plenty of restaurants. It felt very safe. The rooms are on the smaller side however we were rarely in them only to sleep,
Stayed 3 nights in Aug 2025

10/10 Excellent

Amy, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay. Very nice. Gentleman serving breakfast was lovely.
Stayed 2 nights in Aug 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here every time I need a decent hotel in central London. Very convenient, clea, quiet and good value
Stayed 1 night in Aug 2025

4/10 Poor

Kathrine

Stayed 2 nights in Jul 2025

8/10 Good

Monica

Stayed 1 night in Aug 2025

10/10 Excellent

fabrice

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel extrêmement bien situé à 2 pas de hyde park et paddington station. Personnel très accueillant et arrangeant. Chambre propre et lit parfait. Merci pour tout.
Stayed 3 nights in Jul 2025

6/10 Okay

Andrea, Alderley Edge

Stayed 1 night in Jul 2025

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a good location. Staff are friendly and helpful. Room was tiny and hot.
Stayed 2 nights in Jun 2025

8/10 Good

R

Travelled with group
Liked: Cleanliness, amenities
The location is fabulous if you are getting around by subway. The chambermaid did a spotless job in cleaning. The room was adequate for the price. I was not expecting more. The carpet, though, needs a thorough steam cleaning. Breakfast was good but would’ve like oranges available. Thank you
Stayed 4 nights in Jun 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Paddington Station and to a variety of restaurants. Staff was friendly and helpful. We were able to check in early, which was a plus!
Stayed 2 nights in Jun 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent proximity to all sights with closeness to Paddington and Hyde Park. Great value! It is possible to add breakfast for 6 pounds a person, which was nice. Basic rooms, but lovely staff!
Stayed 5 nights in Jun 2025

6/10 Okay

Margaret, Denham Springs

Stayed 1 night in May 2025

8/10 Good

Lynda

Stayed 6 nights in May 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect! Short walk to Paddington Station and in a quiet area. The staff were very helpful and friendly. Room was clean and amenities were great.
Stayed 1 night in May 2025

6/10 Okay

Margaret, Denham Springs

Liked: Staff & service
Stayed 5 nights in May 2025

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ray

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Meri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a perfect location for all near Paddington Station. Yes, the rooms are on the small side however the staff especially Denish make up for space. We walked everywhere and felt safe in doing so. Close to some fabulous restaurants and especially Paddington Station itself. I would highly recommend.
Stayed 4 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Pleasant stay

The hotel staff were all very friendly. The rooms was clean and well maintained although the bathroom was quite small. Breakfast was continental and ogfwred aome good choices. Parking is very limoted but staff were able to navigate me to a neaeby parkinb location. Transport links were good. A little noisy in the morning as we were near the Breakfast room. Beds were comfortable just no heating adjustments facilities in the room. Overall a pleasant stay.
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025