2/10 Terrible
Brenda, Hurstville
Travelled with family
30 Jul 2025
Disliked: Staff & service, amenities, property conditions & facilities
This “hotel” is really an overpriced hostel.
Reception: on finding out there was no lift, I asked the man at reception how were we going to carry our suitcases to the fourth floor. He told me I could leave any suitcases we didn’t need at reception. I said I needed all the cases and we needed help to take them upstairs, he shrugged his shoulders and said there was no one.
Manager: I took my concerns to the manager, she asked me to wait. I thought she was going to move us to the ground floor. Instead she came back with a young guy, Farhan, who helped us to carry the luggage. Farhan was the only bright sparkle in this hotel.
The Room: we had to climb a tiny stair of XXX steps to get to the room, once there, I discovered there was no air conditioning, just a sad little fan and a window that could not be opened with a scaffold around it blocking the view. There was some tea available, the cheapest, meanest, most undrinkable sop I ever tried.
I have nothing good to say about this hotel other that it’s in a good location.




Brenda
Stayed 4 nights in Jul 2025





























