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St. Pancras London, Autograph Collection ®

5.0 star property

Photo gallery for St. Pancras London, Autograph Collection ®

Meeting facility
View from property
Reception
3 restaurants, breakfast, lunch, dinner served; British cuisine
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Euston Road, London, England, NW1 2AR
  • Place, The British Museum
    ‪15 min walk‬
  • Place, Big Ben
    ‪10 min drive‬
  • Place, London Eye
    ‪11 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe House, 1 King Bed, Non Smoking

Deluxe House, 1 King Bed, Non Smoking

Deluxe House, 1 King Bed, Non Smoking

7.6 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for House, 1 King Bed, Non Smoking

House, 1 King Bed, Non Smoking

House, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

37-inch LCD TV with satellite channels, TV, pay films

Royal Suite, 3 Bedrooms, Non Smoking

  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Non Smoking

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

London

A stay at St. Pancras London, Autograph Collection ® places you in the heart of London, a 4-minute drive from The British Museum and 8 minutes from Big Ben. .This luxury hotel is 2.8 mi (4.4 km) from London Eye and 2.9 mi (4.7 km) from Hyde Park.

What's nearby

  • The British Museum - 15 min walk - 1.3 km
  • Hyde Park - 9 min drive - 3.6 km
  • Big Ben - 10 min drive - 3.7 km
  • London Eye - 11 min drive - 4.7 km
  • Buckingham Palace - 12 min drive - 4.3 km

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Booking Office 1869 - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Chambers Club - ‬3 min walk
  • ‪The Standard Rooftop - ‬2 min walk

About this property

St. Pancras London, Autograph Collection ®

Luxury hotel with 3 restaurants connected to a shopping center in London
St. Pancras London, Autograph Collection ® offers 245 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 245 individually decorated guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This Victorian hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Booking Office 1869, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4850 square feet (451 square meters) of space consisting of conference space and 12 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Booking Office 1869 - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
The Hansom - This restaurant specializes in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
MI+ME - Onsite restaurant. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 37 per day)
  • Parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar in shower (69 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 100 per pet, per stay, plus a one-time cleaning fee of GBP 30
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 80 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 100 per pet, per stay plus GBP 30 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

St. Pancras London, Autograph Collection ® Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 578 out of 1001 reviews
Rating 8 - Good. 185 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 64 out of 1001 reviews
Rating 2 - Terrible. 51 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly warm welcome - its service like this that guarantees I will come back.
Stayed 1 night in Aug 2025

6/10 Okay

Torch W, Orinda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and in an amazing location. Would highly recommend.
Stayed 3 nights in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to many things.
Stayed 1 night in Aug 2025

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very helpful and courteous, especially in the booking house Bed was a bit firm for my liking, so just took a few days to get used to! Food options were excellent and always delicious
Celebrating my mothers 79th birthday and my daughter's admission to Royal Veterinary College summer experience
Stayed 4 nights in Jul 2025

10/10 Excellent

P J

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Liked: Cleanliness

I wouldn’t recommend, not 5*, overpriced

We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
Stayed 1 night in Jul 2025

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort

Too expensive

Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
Stayed 1 night in Jul 2025

10/10 Excellent

Nigel, San Clemente

Stayed 1 night in Jul 2025

2/10 Terrible

Terry

Stayed 1 night in Jul 2025

10/10 Excellent

nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience here even with a few changes that were request and immediately accommodated for. Worth a stay every time
Reception
Grand staircase
Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

We loved our stay, LOVED it! The drink on arrival and check out The complementary fizz for our 13yr anniversary and personalised cupcakes. The room was comfortable The hotel is beautiful, just perfect The pool was lovely, only the spa treatment wasn’t as good as I would have expected
Stayed 2 nights in Jul 2025

4/10 Poor

Elena

Disliked: Cleanliness, property conditions & facilities
The rooms are very dated and smell awful. The mattress smell all kinds of bodily odors to the point we had to move out. Definitely not worth the money. The main corridor smells worst kitchen smells. I don’t know how people not say anything about it. It is also hard to reach the front desk. I called 8 times whith no luck. Someone picks up and hangs up. I left one if my things at a hotel and can't reach tjem to retrieve it.
Stayed 2 nights in Jul 2025

8/10 Good

Carole

Stayed 1 night in Jun 2025

2/10 Terrible

yi jen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
Stayed 2 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite decor and staff service was exemplary; a complimentary upgrade to a suite fortunately because of midweek availability was more than appreciated.
Stayed 1 night in Jun 2025

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025