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The Craven Hotel

3.0 star property

Photo gallery for The Craven Hotel

Property entrance
Interior detail
Reception hall
Shower, free toiletries, hair dryer, towels
Double Room

Reviews

5.0 out of 10

Popular amenities

  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View map
10-11 Craven Terrace, Paddington, London, England, W2 3QD
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

A stay at The Craven Hotel places you in the heart of London, within a 10-minute walk of Hyde Park and Kensington Gardens. .This hotel is 0.9 mi (1.5 km) from Marble Arch and 1.5 mi (2.4 km) from Kensington High Street.

What's nearby

  • Kensington Gardens - 3 min walk - 0.3 km
  • Hyde Park - 5 min walk - 0.4 km
  • Queensway - 7 min walk - 0.7 km
  • Paddington Central - 9 min walk - 0.8 km
  • Kensington High Street - 18 min walk - 1.5 km

Getting around

  • Lancaster Gate Underground Station - 4 min walk
  • London Paddington Station - 5 min walk
  • London City Airport (LCY) - 66 min drive

Restaurants

  • ‪Tajrish Restaurant - ‬1 min walk
  • ‪The Pride of Paddington - ‬4 min walk
  • ‪Bizzarro - ‬4 min walk
  • ‪Nipa - ‬7 min walk
  • ‪The Swan - ‬3 min walk

About this property

The Craven Hotel

Victorian hotel in London
The Craven Hotel offers 39 accommodations with hair dryers and complimentary toiletries. Digital television is provided.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

Make yourself at home in one of the 39 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Housekeeping is provided on request, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a reception hall.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Craven Hotel
Craven Hotel London
Craven London
Hotel Craven
England
The Craven Hotel Hotel
The Craven Hotel London
The Craven Hotel Hotel London

The Craven Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 33 out of 580 reviews
Rating 8 - Good. 100 out of 580 reviews
Rating 6 - Okay. 139 out of 580 reviews
Rating 4 - Poor. 152 out of 580 reviews
Rating 2 - Terrible. 156 out of 580 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, amenities
Lots Of Problems , I asked about Leaving suitcases they said I had To Book which was going to Cost £25, This is Ridiculous Most Hotels will look after Luggage with No Extra Charge , The Room itself was shocking it was Supposed to be Delux -It was Nothing More than a Dingy Bedsit , No Tea making Facilities , No Remote Control for TV , bathroom was So Small You Couldnt use the Toilet without Hitting the Sink , There was a Heater Pump outside the Bedroom Window Making Sleep Imposssible , It Felt Like some of the Floor Boards were broken as they moved when walked on , This Hotel Needs Inspecting
Stayed 1 night in Oct 2025

2/10 Terrible

angiolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a "deluxe double" room, which was smaller than the interior of a minibus. The paintwork on the walls was falling off, mould in the bathroom. The springs in the mattress could be felt just by touch, never mind sitting or laying on the bed. The room was not soundproof, traffic, pedestrians and birds could be heard out of the window and the blind was non adjustable, so no natural light was let into the room. No towels, soap, toiletries, kettle, cups, tea coffee etc were in the room, although towels were available if we asked nicely at reception. There was a fridge, although we didnt use it. A very small wardrobe, big enough for 3 coats and a couple of pairs of footwear, but you had to climb over the bed to get to one side of the bed, as the wardrobe obscured the access to that part of the room. The "ensuite" was small, 2ft wide by 6ft long, you needed to pivot to sit on the toilet seat. No mention on the website of a cost to use the luggage room, £12 for 2 cases, the receptionist demanded to see our phone for booking receipt. A receipt that was sent to a temporary email address. It claimed we had until 3pm the following day to leave our luggage, yet the following day, we encountered a problem as the same receptionist refused to allow our luggage back into the room, saying our booking was for "one day only". A story which changed twice, from 1 day, to 24hrs, to the day you checked in only. A very poor experience and i would discourage anyone from using this hotel.
Stayed 1 night in Nov 2025

4/10 Poor

David

Business traveller
Disliked: Cleanliness, amenities
I got 'upgraded' from a single room, to a double. No kettle, tea/coffee supplies or hairdryer despite the room supposedly having these when booking. Window propped open by a block and wouldn't shut properly, so quite noisy.
Stayed 1 night in Oct 2025

8/10 Good

Jean Marc

Stayed 3 nights in Oct 2025

2/10 Terrible

Brandi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is NOT as advertised. The pictures are not of the same hotel. FALSE ADVERTSISING - and expedia refuses to refund me. The rooms are tiny, and the bathrooms are even smaller. The carpets are stained and burnt, Very Old stained mattresses, no cover on them what so ever, TV is tiny, window coverings don't open, window won't stay open, no toiletries, no kettle, no coffee, you can't fit a normal sized person in the bathroom, Yet this fact it NOT mentioned anywhere, its stained and gross too. The only good thing about this property is the location. Google reviews are very different from expedia reviews, a lot of bed bug complaints too. Do not stay here
Stayed 1 night in Oct 2025

4/10 Poor

Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing.

Room grubby stains on walls pillows stained lift dirty damp smell in room. Unable to open blind or window. Bed uncomfortable left with back pain. Shower dirty foul smelling unable to use. Staff indifferent. On the plus side location good lots of places to eat lots of pubs and shops. Walking distance to popular attractions if you are up for walking mile or two or Paddington st half a mile.
Stayed 4 nights in Oct 2025

10/10 Excellent

Alistair, Lane cove north

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for its location
Stayed 3 nights in Oct 2025

6/10 Okay

Ewan

Liked: Staff & service
The room was very economical which was why we choose it.
Stayed 1 night in Oct 2025

4/10 Poor

Sami

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will keep looking next time i visit london, there is much better stay for that price
Stayed 1 night in Oct 2025

2/10 Terrible

Graeme

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never, EVER stay in this hotel again. What an absolute joke. “Deluxe”? Please. That word implies luxury and quality — this place is the total opposite. From the moment I arrived, the staff looked lost and uninterested. After checking in, I found a broken toilet seat, an old, uncomfortable mattress with worn-out sheets, no towels or toiletries, and a room that hadn’t seen a proper clean in ages. I asked to speak to the manager and went out for a walk. When I came back, my room door was wide open. At first, I thought I’d left it that way — until the manager turned up and casually said, “He is fixing toilet.” Leaving a guest’s room unlocked with their belongings inside? Totally unacceptable. When I raised my concerns again, the manager actually told me, “Guests make the rooms dirty.” Clearly, they don’t care. I was eventually moved — to a room just as bad. This one had a toilet partly wedged under the sink, barely enough space to get to the shower, and a fixed showerhead spraying either your face or the back of your head. Several plug sockets were also damaged. This hotel is filthy, cramped, and horribly run. It needs a full renovation and staff who actually care. Avoid at all costs.
Stayed 2 nights in Oct 2025

4/10 Poor

Anneli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasnt clean. The carpet was dirty. The bed was lumpy and very uncomfortable. The sink and shower didnt drain property. There were no towels in the room but the staff were lovely and gave me some on request. No hairdryer or kettle in the room.
Stayed 1 night in Oct 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Mohammed

Stayed 2 nights in Sep 2025

4/10 Poor

Thalia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very small room
Stayed 1 night in Jul 2025

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll start with the positive. The two young guys on reception were very polite, respectful and helpful. That is unfortunately where the positives end. It’s incredibly shabby & run down. The single room was like a prison cell. Tiny, drab and no light through a tiny window high up a wall facing a vestibule not outside. Dirty bathroom, which the receptionist did organise another clean. Towels & hairdresser on request. Lights so bright it was like being in a solarium. Scuffs all over the walls, springy bed, dank furniture. Paper thin walls so you can hear every thump, cough, bang, door etc. excruciating. Apart from the lovely staff. Avoid. Oh, the area is great though and right next to the station!
Stayed 2 nights in Oct 2025

2/10 Terrible

Christina

Travelled with group
Disliked: Cleanliness, staff & service, room comfort

Disgusting HOTEL ...!!

Everything about that hotel is disgusting
Stayed 2 nights in Oct 2025

4/10 Poor

Christina, North Vancouver

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot that could be done to make the stay more enjoyable. While the location was excellent and the staff friendly, the space is not very clean and there is a strong odour on the property. I saw small ants (or bugs of some kind - not bed bugs) in my room, and the walls and flooring were very well worn. An upgrade in paint, linen, and towels would be an easy and more affordable way to enhance the environment. If you are a larger, taller, or disabled person it is not accessible. The washroom is incredibly small, and you cannot sit on the toilet without hitting the sink. There is no way someone in a wheel chair or is plus size could comfortably use the facilities; if at all. I found the cost affordable for the area, though improvements are definitely needed before I would book again.
Stayed 3 nights in Oct 2025

8/10 Good

Adam

Stayed 1 night in Sep 2025

4/10 Poor

Vamse

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You should not rate this as 3 star property. At the best this is comparable to a motel. The room was extremely small
Stayed 2 nights in Sep 2025

2/10 Terrible

Harish

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very good. Booked a deluxe double and sorry to say it was disgusting. Nothing deluxe about it. Dirty, tired and tiny. No tea coffee facilities. Moved to another room and no hot water. Moved again which was a lot better but the hotel is not clean or hygienic. For the price you pay it’s just not worth it. I come a lot on business here but will try and avoid this hotel
Stayed 2 nights in Sep 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Paid for 3 nights and stayed for one. The pictures are incredibly deceptive. The room wreaked of rubbing alcohol and mold which caused headaches and nausea. We kept the window open and it still didn’t help. The shower didn’t drain, the walls had smashed bugs on it, it was so small we couldn’t walk around our bed, there was a hole in the wall that was covered by the headboard. The small tv that was the size of a laptop screen didn’t work. Also didn’t come with any amenities. Staff was rude to incoming guests. Do not stay here. The only positive to this place is location. We ended up going to another hotel further away. Save yourself time and money and book a different hotel
Stayed 3 nights in Sep 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bedbugs
Stayed 2 nights in Sep 2025

4/10 Poor

zheng

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Sachin

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

M W

Stayed 1 night in Sep 2025