Stayed at this property on three separate one night occasions as we were visiting other areas of the UK, and used this hotel as a hub. I would first address the thing that most people complain about...the rooms. Yes, they are small, but they are quiet, clean, well appointed and comfortable. Ideal for two people given the great location and the reasonable cost. So no complaint from us. There is no elevator; however, bags are brought to and from your room as part of the service. Again, no complaint from us. The staff is simply wonderful!! Medhi, Budha, Hakeem, and Connan are all extremely welcoming, personable, professional, and helpful. The area has many pubs, restaurants and shops and is a 5 minute walk from Paddington station. I highly recommend this hotel and would definitely stay there on future visits.