Terrible customer service. I got overcharged three times and was constantly guilt tripped to believe that wasn’t the case even when I was showing them my bank statements.
I was constantly locked out of my room every time I came back from an outing I would have to call the front desk to get assistance.
The housekeeping was another thing. They don’t change your sheets until the third night stay the bedding and towels will have hair from prior stays.
Housekeeping wasn’t giving us any shampoo, conditioner, soap, and lotion, so I went to go ask the front desk and was given 3 of everything. I went on an another outing with my family I came back and realized that housekeeping had taken it upon themselves to take the extras. VERY WEIRD. I don’t care what they assumed, but to feel comfortable taking things out of our room, made us very uncomfortable.
The laundry machines WILL stain your clothes. I used all 3 machines and all three stained my clothes only one dryer worked.
Please make sure to lock your card and call your banks, reassure that your statements are correct because I was charged for the last time 20 minutes before my checkout. very shady.
The breakfast was good.