Book V3 ANZ Hotels Natural Bridge accommodation from NZ$204

Lovely views and convenient location

We had a two bedroom ocean suite with an uninterrupted view of the ocean. Unfortunately the windows were quite dirty so couldn't see really clearly. The window washing was about to start though so a timing thing. The rooms and beds were comfortable enough. The lounge wasn't very comfortable though.

Rooms were filthy (floors, shower/bath, used condoms and tissues under the bed. Shower wouldn’t convert to one or the other only both at the same time so there was no water pressure. Coffee cups were not cleaned and replaced and milk was also not replace for the next day. Bed light wasn’t working. Tv wouldn’t work properly and remote was not working. Drain in the bathroom floor was sharp and dangerous and my partner sliced his toe open on it twice. Bath mat not replaced so had no bath mat. Aircon wouldn’t work properly and the toilet cistern wouldn’t stop flushing/running. We had complained however they said the manager wasn’t there and to go online and fill out complaint form. We request a full refund please and if possible a few nights covered by the hotel to replace the horrible experience we had this weekend with our stay and bare essentials let alone in a hotel we paid good money for and as compensation for my partners injuries to his foot/toes, removing the opportunity to take this complaint further. Upon departing we spoke to other guests that said a few people have had similar issues and would not recommend your hotel and were going to give the hotel a bad review. We do not wish to do that however we will if we cannot be compensated as requested above please.

Breakfast was great- plentiful

The staff at the QT was very professional and friendly. The hotel had neat Miami feel with mice dinning options. I enjoyed the pizza and calamari at the Stingray and I also enjoyed the sushi at the Izakaya that they had. The breakfast buffet was also done well. The only thing is that property was going through some renovations and the rooms need to be updated a tiny bit.

Room is clean and tidy,management are very accomodating friendly staff really enjoyed my husband and i.highly reccommend