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Holiday Inn Express New York City Times Square by IHG

3.0 star property

Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
Free daily on-the-go breakfast
Reception
Lobby sitting area
Exterior

Popular amenities

  • Room service
  • Parking available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
343 W 39th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(143 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View (High floor)

8.0 out of 10
Very good
(29 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

7.4 out of 10
Good
(83 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

8.0 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About the area

New York

With a stay at Holiday Inn Express New York City Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.8 mi (1.3 km) from Madison Square Garden and 1 mi (1.7 km) from Empire State Building.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • Empire State Building - 16 min walk - 1.4 km
  • Rockefeller Center - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬4 min walk
  • ‪Blue Ruin - ‬2 min walk
  • ‪The Joyce Public House - ‬1 min walk
  • ‪2 Bros Pizza - ‬2 min walk

About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, a quick walk to Times Square
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 210 guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Take advantage of the hotel's room service. A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 740 out of 1937 reviews
Rating 8 - Good. 482 out of 1937 reviews
Rating 6 - Okay. 362 out of 1937 reviews
Rating 4 - Poor. 189 out of 1937 reviews
Rating 2 - Terrible. 164 out of 1937 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Julann

Stayed 4 nights in Apr 2025

10/10 Excellent

Vinay

Stayed 3 nights in Apr 2025

10/10 Excellent

Whitney, Toco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and an ideal location.
Stayed 4 nights in Apr 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two nights stay at the hotel however I only got to stay one night as the hotel was totally booked out and my room was not available. The second night I was told I had to pay for a new booking because the hotel booked a new room for me At 1:52 am on the second night, the janitor unlocked the room door to clean and he was at the wrong room.
Stayed 2 nights in Apr 2025

8/10 Good

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Alvin Dennis, Bonaire

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had one elevator for 35 floors.
Stayed 4 nights in Apr 2025

2/10 Terrible

James

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I paid for . Peeling around mirrors . Carpet had a foul odor. Limited area to eat. Anna who worked with the breakfast team was very helpful and kind.
Stayed 3 nights in Apr 2025

6/10 Okay

Meenakshi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The furniture were quite old.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jaime

Stayed 1 night in Apr 2025

10/10 Excellent

Enerel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Javier, Isabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything in Times Square. Staff was very helpful and friendly.
Stayed 5 nights in Apr 2025

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and price was affordable!
Stayed 2 nights in Mar 2025

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in very desperate need of a refresh.
Stayed 4 nights in Apr 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for the Prioce

The Holiday Inn express was perfect for our needs. The staff--particularly Touria and Eddie (?)--are knowledgeable, attentive, and efficient. The room is small, but that's New York. Everything was as expected, and the location is terrific. Be forewarned--there's another Holiday Inn very close by, and people can be confused about which hotel to go to. My only gripe: the hotel is oversubscribed, and you really feel it at breakfast. The hallway to the elevator is incredibly narrow, and people getting off the elevator, and people trying to get on the elevator (which is very slow during peak breakfast hours) make for terrible congestion. There is supposed to be a limit of six people per elevator trip, but that is seldom observed. And if it were observed, it would take forever to get to the first floor (we were on 24, so it was REALLY a slow haul). I wonder if there's a way to reconfigure the breakfast area so that it's more customer friendly.
Stayed 2 nights in Apr 2025

2/10 Terrible

Ulises

Travelled with family
They gave me a bad service and I'm still waiting for my $150 refund that they asked me for and that they said they would do it to me at the time of check out
Stayed 2 nights in Apr 2025

10/10 Excellent

Asieh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet rooms! I will definitely come back to it.
Stayed 4 nights in Apr 2025

6/10 Okay

Alistair

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel was convenient for where I wanted to visit. It could do with being refurbished, as it was tired looking. The hot water for the shower was a bit temperamental. As there were only 2 lifts serving over 30 floors, it took forever for one to arrive and when it did it was usually jammed full with more than the recommended 6 people. The staff, however, were polite and attentive.
Stayed 6 nights in Apr 2025

8/10 Good

Jean, Weston

Liked: Amenities, property conditions & facilities
Very clean
Stayed 3 nights in Mar 2025

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Jonathan, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location: Convenient as it is near Port Authority Bus Terminal which makes it easy access to transportation. There are many restaurants (especially pizza) nearby as it is near the Times Square area and Theater District. Hotel condition: The room is in good condition, not flawless but not shabby either. It is rather a small hotel, with 5-6 rooms in each floor. Using the elevator can be challenging especially during rush hours (i.e. check out times). Overall the hotel was in good condition. Breakfast: Food items are good, but the breakfast area can get crowded and uncomfortable. On our 2nd morning, we didn't even get to eat because it was so packed. Staff: Staff are friendly, nice and accommodating especially front desk person named Touria and the bellhop Freddie. They were some of the best I've ever encountered. They kept our luggage safe, allowed us to check in early and check out late (for free), gave us potato chips and water, and provided a crib for our 2-year old. You can request a mini fridge and the crib. Amenities: They use Dove for body wash, shampoo, conditioner and lotion and they smell really good. At check-in, they gave us 2 bottles of water and a bag of potato chips. At check out, they granted us a request to have 2 bags of chips for our 2-year old. Mini fridge and crib available by request. Pricing: It was one of the lowest in the area, but the frustrating part is everything in New York is around $300 a night. New York pricing is ridiculous.
Stayed 2 nights in Apr 2025

10/10 Excellent

Felicity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ikea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Eloysa

Liked: Staff & service
Stayed 5 nights in Apr 2025