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Room was nice and beds were amazingly comfortable. Hotel was 500 feet away from The Orange Peel where we were heading. The only grumble I have is about the parking garage and the elevators. Very confusing.

Everything was wonderful as always

Room was spacious and clean. Great atmosphere. Attentive staff.

Very helpful at front desk.

Beautiful rooms and views close to Biltmore estate. Food at azalea was good. Easy access from parking lot to rooms.

There are several things that need improvement at this lodge. Upon arrival we were not treated in a friendly manner. He acted like we were interfering with his time when we arrived. We arrived early and he said it would be a $35.00 extra charge for early check in . So we left and looked for something to do until our check in time. When we arrived back he still was not friendly, another employee had to go find him and it took about 10 minutes for him to come to the registration desk. I was then 5 minutes early, I asked him if it was still to early to check in and I got no response from him. Finally got our room key and got our things moved into the room. There was a strange smell that seemed to be coming from the room next door so we went to Walmart and bought a plug in air freshener to help with the smell. There were several really important things in the room that should have worked but did not. One of the most is the bathroom door would not shut so you could not lock it to have any privacy when going to the restroom. The beds were so soft it was like we were sleeping in a gully. Terrible nights sleep. Did not eat breakfast. When checking out still no hope you enjoyed your stay or anything. Would not stay here again