Compare Family Hotels in North Central

The room was nice and spacious, but not very clean. The floors were sticky, there were smears and stains on the bathroom walls, the tables throughout the room had some sticky smears. Our bathroom sink barely drained and was very slow. I had a few cold showers during our 3 night reservation. We did notify the front desk and hotel messaging about the issues and was told that the drain would be fixed first thing in the morning, the floors would be cleaned to remove the maple syrup smell and stickiness, and the boiler would be reset to improve the water temp. Not one housekeeping or maintenance visit occurred during our stay. The front desk was pleasant and friendly and did reset the water for us to have a warm shower the final night. The breakfast was underwhelming and the breakfast area was dirty. We will be staying at a different location the next time we visit San Antonio.

This is a wonderful hotel , I recommend for any reason you are traveling to San Antonio.

Everything was great!

Very friendly and helpful staff

Dirty towels

The place is very clean with very good services. The staff are very nice and friendly. The free breakfast, dinner time snacks and drinks were great! We will definitely stay here again.