Compare Hotels with Parking in San Antonio

BEWARE!! The property is very dated and poorly maintained. The bathtub in both rooms was chipped, rusted, and extremely slow to drain, making it unpleasant to use. The hotel only offers valet parking through a third-party vendor, charges $59/day, yet takes no responsibility for the service. After check-in, I reported the drainage issue via their text system but never received a response. I booked two rooms for my party’s wedding nearby and checked out early after the first night due to the condition. I informed the front desk the second room was still occupied; they experienced the same issue. When my party tried to retrieve their car, the hotel refused to release it since the room was under my name and demanded my ID. I had already checked out the day before, so they had to call me while stuck in the lobby trying to leave, which was difficult and frustrating. The front desk manager was rude, unhelpful, and clearly did not know how to handle the situation. The general manager was also dismissive, spoke over me, and made no effort to resolve the issue. Very disappointing experience overall—poor maintenance, lack of responsiveness, and unprofessional service. I will not return. You’re better off spending a little more for a much better experience—there are plenty of other hotels nearby that would likely treat guests far better. Restaurant in the hotel was ok but again fantastic restaurants nearby to enjoy!

Clean room early check in. Very good location for access to river walk.

We were in room 2143 next to the elevator stay away from this room you can hear every time the elevator moves all hours of the night and if you're neighbors have a bathroom issue you will also know, side note the hotel is amazing the room was terrible.

Dirty and sticky… not at all what I was expecting for a Hilton property.

The weather did not cooperate during our visit but the villa, lazy river, and pools were wonderful when we were able to use. I would skip eating at the restaurant on the resort site. We witnessed an elderly couple wait over 30 minutes to order food & we waited as long for refills of water. 4 people over $120.00 for not great food. Pass and go in town for dinner or lunch.

Do not recommend staying here. Rooms not clean, no towels, garbage cans full upon arrival. Staff not helpful.