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Mixed feelings. The room itself was fine, the experience not so great. I had chosen this hotel in part because it was a good location and had an EV charger. The EV charger was not working and the experience in reporting and trying to get resolved was infuriating. I had to go elsewhere and charge. The EV alone I probably would have overlooked, particularly as it involved a third party. However, upon check out the hotel attempted to charge me for a dinner that I hadn’t ordered or had! Ironically I had eaten elsewhere whilst waiting for my car to charge. Again, mistakes can happen, but the receptionist was at first insistent that as that’s what her computer said, I had to pay it! Eventually sorted, but took way too long, making me late for an meeting, and did not appreciate the accusatory manner. So an okay stay bookended by two poor and frustrating experiences.

Super close to the airport. Rooms are very comfortable. Also lots of space downstairs to relax and grab something to eat or drink. We stayed here many times during our travels and we will be coming back.

Great hotel, ideal for working in london

The location of this hotel right at Stansted Airport is the main reason for booking this location. It was clean and well maintained. The breakfast which was included offered a variety of options. Over all our brief stay was pleasant.

Arriving at the Westbridge we were pleasantly surprised when reception advised us that we’d been upgraded free of charge from a Standard Double room to a Double Suite. However, what a major disappointment this was. After climbing 3 flights of stairs with cases (as there was no lift) into the older part of the building we arrived at what can only be described as an attic area. On entering our room we found it to be absolutely tiny with a low ceiling, a slightly sloping floor and the smallest toilet/shower room we’ve ever seen - to be honest the only space to move about was around the bed itself giving it an extremely cramped feeling. Now I’m all into quirky, olde-worlde charm but this is far from it. My first thought was if this was an upgrade then what was the actual standard room like? The room was also really hot so when we went to bed we put the room’s air conditioning on but this made a loud whirring noise - on turning it off and opening the only tiny window (which could only be opened about 6 inches, unless you signed a disclaimer) we then noticed a din coming from the 3 huge air conditioning units directly across the way on the building opposite….the constant noise from which went on all night. Put that together with a lumpy, squeaky double bed (that we noticed had a wedge in one corner due to the uneven floor) and bed sheets that were as noisy and rough as newspaper, it didn’t result in a good nights sleep. Furthermore under the bed there was a constant flashing light,

Great hotel, handy to the tube, plenty of local shops and cafes in walking distance. Room was very clean and spacious. Room did not have carpet, which I thought strange, but it was probably more hygienic. We enjoyed our stay and would stay again.