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I have stayed at this hotel a few times now. As usual, the room was spotlessly clean and well set up. Front desk was polite and efficient. I did note a couple of items though that need attention from hotel management. The hotel parking is super funky for 40 GBP a day. Each time you want to exit, you have to ask the front desk for an exit ticket so you don’t get charged an additional 60 GBP. I’m not sure if this is due to some IT difficulty with the parking barrier or some other arcane policy to make things super inconvenient. This needs to be fixed. Also the breakfast buffet was not quite as good as I remember, but in spite of that, the service was a bit off as well - you only get one cup of coffee unless you hunt down a server and the coffee machine like most other hotels trust their guests to use was heavily guarded by servers. Also the silver ware was cleaned up after one plate of food. Not wishing to sound greedy, but if you’re only going to permit one plate of food and one cup of coffee, go to an a la carte set-up. At least the food would be fresher. Other Sofitel hotels do breakfast much better e.g in Dubai.

Staff were friendly and helpful, from Reception, Bar, Restaurant and Housekeeping. Rooms was nice, well equipped but small and showing a few signs of age. Scratches on headboard, drapes a little frayed and grubby faucet. Food was good, breakfast had plenty of options on the buffet. Annoying to have to pay extra for parking in a tiny underground garage, with spaces so tight you can barely open the car doors. But it was fine for one night pre-flight. I would stay there again.

Wet nice

Staff were friendly, room was clean - plenty of parking. Didn’t eat here due to late arrival and early flight

Great staff, location and parking

Everything went smoothly with the Hotel Hoppa shuttle. Our room was nice. I liked the bamboo key cards. We left too early for breakfast so they gave us a to go breakfast. Would stay there again.