Compare Family Hotels in Westlake

Staff was very nice!

Would NEVER stay here again! The shower had hair still in it from whoever stayed in the room before me. I payed for early check in thinking I would be able to relax and enjoy my stay and that didn’t happen. 2 different birthday parties where going on at the same time! The pool was so filthy and dirty and had 30 kids in it. Me and my children couldn’t even get in it. There were no clean towels in the pool area. In the pool ended up having to be shut down and closed due to maintenance needing to be done on it after everyone else got to use it. The hot tub had cold water shooting out of the jets so I couldn’t enjoy that either. One of the worst places I have ever stayed. It was a complete disaster and waste of money!!!

It was a fantastic visit. The property is in a nice location in the middle of everything we wanted to do, but not so hectic that we struggled to find parking or had to fight traffic to get there. Staff was extremely pleasant and greeted us on every passing. The layout of the rooms was also great. We traveled with an 11 year old who loved the modern shaped pull out sofa.

The staff at this hotel was excellent and very hospitable and was the highlight of my experience staying there. They offered complimentary water bottles at check in and had a message on the TV to welcome us when we got to our room. They were attentive and very nice throughout our stay. The room furniture was really nice looking. The desk proved to be the perfect table for my 2 year old to use her coloring books. The other little desk in the room was perfect height for a makeshift changing table. The bathroom unfortunately did not have a tub like was listed in the expedia listing, just a shower (only care because we have a young child). There was no fan in the bathroom. The room was mostly clean but we did find an empty condom wrapper behind the chair. I would say the 2 biggest pain points for me was the bed/pillows were very uncomfortable and made it hard to sleep. And the second being that I thought the breakfast was not as great as previous reviews had claimed- in particular a lot of the fruit that was out had gone bad, the yogurt left out was warm, and other food options did not taste very great. But I felt the waffle maker was my go to during my stay and did not disappoint. The eating area was abnormally dim. We noticed that the elevator was not heated and the other elevator has been broken for a long time. Overall the staff was the highlight of our experience and the stay itself was very average with some pain points, but we are grateful for the stay.

Pillows are too small. Shower is too cold. Heat was good. Bathroom was a little dirty.

My room could’ve been much more cleaner. There was a lot of dust everywhere and also they did not change out the lotion in the bathroom, which is pretty unsanitary. And this day and age is not OK to be reusing the same opened lotion bottles. Staff was very kind and very attentive. The only issue I had was trying to call the front desk. It took several times for me to do so. Breakfast was very mid not anything to brag about and honestly it cost too much four dollars for a cup of orange juice is ridiculous. I didn’t have issues with Parking as I used public transportation i.e. Lyft to get me to the hotel.