We had an amazing stay at the SkyCity Grand Hotel! The staff went above and beyond to make our stay special. We hope to come back again in the future!

I am less that happy about staying in this place. I had high expectations and was let down 100%. The positives are: the location, the view and the bed was super comfortable. The negatives are: When we went to dine across the road at Andy's bar and grill and were in the middle of eating our food, some rude lady working at the casino came to tell us that the restaurant was very busy and we had been there too long even though we had been there for less than one hour. Some of the food in the food was expired (the brownies and cookies). We didn't check the rest. When we called the hotel to have a blanket up to the room they didn't bring one and when we had asked for someone to come up to the room to show us how the coffee machine they said they would come and after half an hour I went downstairs to the reception to tell them and only then they came up. I would think for a 5 star hotel we would get someone helping us with luggage at arrive but nobody even asked if they could help so we had to carry it ourselves after a long trip. When the cleaner came to the room she didn't clean the room properly and had told us to turn the music down even though it wasn't even that loud. No one replaced the cups and saucers or tea and coffee in the 2 days we stayed. I highly doubt I will stay back in this hotel. I will prefer to go back to the Sofitel on the Viaduct next time. I would hardly call this a 5 star hotel. Maybe a 3 star.