8/10 Good
Steve and Robyn
Travelled with partner
29 May 2025
Liked: Amenities
We have been visiting this hotel for some years now and up until this visit we would score 10 out of 10.
This time there were a few things not up to the 5 star service.
The breakfast staff were great however…
- The King bed was sagging in the middle, very uncomfortable.
- The carpet in room 613 was dirty and could do with a proper clean.
- A black hair in our dessert at the hotel restaurant…..ewww, no apology.
- No tea bag selection and no fresh water after the room was serviced.
- Leaking overhead shower head with cold water when using the wall mounted shower head.
Noisy staff in and out of a small service cupboard near our room at various times in the night.
An unfriendly staff member at checkout in the morning.
Small things we know but not up to the usual standard expected for a 5 star, top end hotel with top end pricing.
Steve and Robyn
Stayed 2 nights in May 2025