Compare Hotels with Parking in East Louisville

We needed to leave a day early and they wouldn’t refund me for the one day, after we paid for 7 days. I was very disappointed with that.

We reserved 2 rooms with queen beds on arrival we got full size and twin No toilet paper Phones didn’t work Tub look stain up and has paint clipping my child was scared

Sadly, was not able to take a hot shower at this location. It was luke warm at best. That was the main issue I had with the place. Also, couldn't get the room below 70 degrees. The AC said 66 was as cold as it could go, but my thermometer said otherwise. Staff was great though. Pool area... was filthy. They had a high use by children though and that comes with the territory.

Your staff was very knowledgeable and helpful

I was very disappointed when arriving. I booked 2 rooms through hotels.com and then I called the hotel directly to see if we could get joining rooms as we had multiple younger kids and 3 adults that we were having to split between the 2 rooms. I thought if we had joining rooms the kids could go back and forth and not have to go into the hallway. I was told that I had to be a IHG member to get joining rooms and it didn't cost to be a member. So, I said why not and signed up. When we arrived- I was told that the joining rooms were all booked up after I booked approx a month out. The rooms that we got were right beside each other- not bad- but it was the point of me going through calling them to get what I wanted and told I could have what I wanted if I just became a member, and I did, and assumed everything was good. When we got up the next morning to eat breakfast before heading out- there were NO eggs, and the waffle machine was broken. So, all they had to eat was some sausage, boiled eggs, cereal, bagels, and grapes. We had to go somewhere else to get breakfast. I booked this hotel- specifically for the breakfast and not having to go somewhere else. And we stayed in May with hopes of the kids using the pool which wasn't open yet. (Which ended up not being a huge deal as we didn't have a lot of time to spend at the hotel)

Room was clean , friendly staff.