DONT BOOK! This was one of the worst hotel experiences I’ve ever had. I wish I could give zero stars, but the lowest option is one. Before arriving, I tried calling the hotel multiple times, but no one answered. At check-in, the front desk clerk said their phone hadn’t been working for days—my first red flag, but everywhere else was booked, and this was my first time in Florida so I gave it a chance.
The room smelled awful, like a wet, dirty mop and old furniture. There was no fridge or microwave, and the bed had only two tiny pillows barely the size of two kit kats. The room booked for two persons had one dresser, two drawers, both broken and the AC, once white, was brown and yellow with dirt. The room felt poorly maintained.
The bathroom was even worse—no water in the shower for two days, and I stayed for three nights and only cold water in the sink. One evening, while asking for towels again, I overheard guests complaining about clogged toilets with feces inside, no running water in their showers or sinks. It was a widespread issue. There hadn’t been any room service staff for days as I repeatedly requested towels everyday, and received none. Finally, a staff member led me to a dingy room where I had to grab them myself. There was no phone in the room to call the front desk, making everything more inconvenient.
The lack of cleanliness, poor service, and terrible maintenance made this stay unbearable. If I had known beforehand, I would have canceled immediately.