stayed at this hotel over Presidents Day weekend and booked a King room. My flight arrived late, and I was told the hotel had overbooked King rooms, so I was placed in a double-bed room. The front desk agent was polite and offered to switch me in the morning, but I chose to stay put to avoid moving my belongings.
The fourth floor had a terrible smell—like mildew, vomit, and dirty diapers. Despite that, the bed was comfortable, and I slept well. I placed a "Do Not Disturb" sign on my door in the morning because I don’t like anyone entering my room.
After spending the day at the beach, I returned at 10 PM to find my "Do Not Disturb" sign gone and my key not working. The night auditor claimed no one was staying in room 411. After explaining my situation, he informed me that I had been moved to a King room and my belongings had been transferred—without my consent or notification. Worse, my expensive medicated shampoo and soap were missing.
It was now nearly 11 PM, and I had no way to replace my toiletries. The night auditor was unable to reach housekeeping and offered no real solutions. I had to walk to a gas station, which didn’t have what I needed. When I finally got to my new room, the shower wouldn’t work. The night auditor’s instructions were incorrect, and I had to call him again to fix it. The hotel’s shampoo left my hair dry and damaged.
Next morning, I went to speak with the manger, told he was on vacation. manager being unavailable during a holiday weekend is unacceptab