4/10 Poor
Cynthia
14 Feb 2026
Disliked: Cleanliness, staff & service
The room was dirty and run down. Everything in the bathroom was rusty and moldy due to the broken fan. We had to call housekeeping daily to make up the room even as late as 4:30pm. The valet did not help with bags so you had to carry them up 5 stairs. They did not answer the phone so you had to go to the valet counter then wait for the car. One particular valet just scrolled on his phone and never looked up to see when cars were in the driveway. You had to go get him. The pool view was beautiful but the deck itself was messy and never picked up. The pool monitor just sat in the corner and did nothing. Very poor experience except the location was great. When we were leaving the valet did not load our backpack in the car and when we called an hour later, it was gone. I will never stay there again.
Cynthia
Stayed 4 nights in Feb 2026
