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The staff was extremely lovely so I hate to give a poor review but I can’t figure out how this hotel has 5 stars. We paid a premium for a “family suite” that I assumed would be two rooms with a shared seating area. We got two small rooms connected by a dark hallway. Not a single window anywhere. Not a shared seating space. Nothing. Plus there was a security camera in the “private” connecting hall that seemed to be on more often than not. The bathroom showers leaked terribly. Hanoi was amazing and the location was excellent but if you’re looking for true 5 stars this is not it. Not even sure this would be 4 star. No perks included - not chocolates with turn down service or afternoon tea in the lobby. It was disappointing. We moved on to 4 star in both Hue and Danang that were easily more upscale than this hotel. I got an email after our stay apologizing for the rooms (I did not complain at check out so they obviously knew they were sticking us in a substandard area) with an offer for 30% off my next stay. I would have rather had a 30% refund because sadly I would not stay here again.

I had an exceptional experience with Hotel du Lac Signature, and I feel compelled to highlight their truly outstanding customer service. Even before my stay began, the team went above and beyond to ensure everything was perfectly arranged, making me feel valued and cared for from the very start. A special thank you to Aiden, whose attention to detail and proactive communication made all the difference. From coordinating preferences to anticipating needs I hadn’t even thought of, Aiden exemplified what genuine hospitality should look like. It’s rare to encounter someone so dedicated to creating a seamless and personalized experience. The entire team deserves recognition for their professionalism, warmth, and commitment to excellence. Their effort in planning my stay ahead of time gave me complete confidence and peace of mind, setting the tone for what I know will be a memorable visit. The hotel’s safe and centrally located setting makes it an ideal choice for travelers, providing both convenience and peace of mind. The room was impeccably clean, quiet, and well-maintained, ensuring a comfort and restful stay. The breakfast was great, which not only offered a great selection, but was made even more enjoyable by the beautiful view overlooking the old town — a perfect way to start the day. If this is the level of care they provide before arrival, I can only imagine how incredible the actual stay will be. Highly recommended for anyone who values thoughtful, attentive service.

Pictures shows breakfast buffet but it is down the street and around the corner at another hotel - not the best choices. It is on a quieter side lane which is nice from the hustle and bustle of the city. Centrally located so easy to get places in the Old Quarter.

Nice property to stay in it.

We thoroughly enjoyed our stay. Great location. Quiet room. Staff were very attentive and super accommodating. Breakfast was delicious. Massage at the O’Spa was the best I’d had in Vietnam. Jolene at the booking counter was so amazing. She lined up a tour that was great and helped us find a private car to our next destination. Highly recommend this hotel.

Best breakfast