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James Cook Hotel Grand Chancellor

Property class: 4.5

Photo gallery for James Cook Hotel Grand Chancellor

Buffet
Reception
Deluxe Junior Suite
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
147 The Terrace, Wellington, 6011
  • Place, Wellington Central Business District
    ‪1 min walk‬
  • Place, TSB Bank Arena
    ‪5 min walk‬
  • Place, Te Papa
    ‪11 min walk‬
  • Airport, Wellington (WLG-Wellington Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room

Premium Room

Premium Room

8.8 out of 10
Excellent
(17 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(16 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King

Executive King

Executive King

9.2 out of 10
Wonderful
(138 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.0 out of 10
Wonderful
(124 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Harbor view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Harbour View

Living area

King Suite with Harbour View

8.4 out of 10
Very good
(6 reviews)
  • Harbor view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Room

9.6 out of 10
Exceptional
(12 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Terrace Room

  • Sleeps 2

Family Room

  • Sleeps 5

View all photos for Terrace Room

Terrace Room

Terrace Room

8.4 out of 10
Very good
(200 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Twin Room

  • Sleeps 4

Premium Room

  • Sleeps 2

Deluxe Room

  • Sleeps 2

Deluxe Junior Suite

  • Sleeps 2

King Suite With Harbour View

  • Sleeps 3

Executive King Room

  • Sleeps 2

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  • Free Wi-Fi
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  • Air-conditioning
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4.3 out of 5, Excellent, 1,002 reviews
The price is NZ$153
includes taxes & fees
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About the area

Wellington

With a stay at James Cook Hotel Grand Chancellor, you'll be centrally located in Wellington, a short 9-minute walk from Botanic Gardens and 12 minutes by foot from St Paul's Cathedral. .This family-friendly hotel is 0.9 mi (1.5 km) from Old St Paul's and 0.9 mi (1.5 km) from Te Papa.

What's nearby

  • Wellington Central Business District - 1 min walk - 0.0 km
  • Wellington Cable Car - 1 min walk - 0.0 km
  • TSB Bank Arena - 5 min walk - 0.4 km
  • Michael Fowler Centre - 8 min walk - 0.7 km
  • Te Papa - 11 min walk - 1.0 km

Getting around

  • Wellington Station - 10 min walk
  • Wellington Intl. Airport (WLG) - 12 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪D4 - ‬5 min walk
  • ‪Collective Coffee Shop - ‬4 min walk
  • ‪Buenos Aires Cafe - ‬3 min walk
  • ‪Whitby’s Restaurant & Piano Bar - ‬1 min walk

About this property

James Cook Hotel Grand Chancellor

James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary weekday newspapers and hair dryers. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 269 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include babysitting (surcharge), wedding services, and a television in a common area.
Stop by the hotel's restaurant, Whitbys Restaurant, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee. Children aged 4 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Children aged 4 and younger eat free breakfast.
Whitbys Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar - This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (NZD 35 per night; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 38 for adults and NZD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 4 and younger eat free breakfast
Rollaway/extra beds are available for NZD 50.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Covered self parking fee: NZD 35.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 933 out of 1729 reviews
Rating 8 - Good. 553 out of 1729 reviews
Rating 6 - Okay. 144 out of 1729 reviews
Rating 4 - Poor. 63 out of 1729 reviews
Rating 2 - Terrible. 36 out of 1729 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Nathalie

Travelled with partner
Liked: Cleanliness
Easy parking and convenient location.
Stayed 1 night in Jan 2026

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room with the harbour view and the access to the Harbour Lounge. A little disappointed that although we booked for three people and the receipt shows extra person and a fee for this, we arrived in our room to find no extra bed and we were advised we needed to pay for this.
Stayed 2 nights in Jan 2026

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff and Hotel. Always enjoy our stay
Stayed 4 nights in Jan 2026

10/10 Excellent

Bernard

Stayed 2 nights in Jan 2026

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Suite was huge and perfect for our family of 5 after flying for 31 hours!
Stayed 1 night in Jan 2026

10/10 Excellent

Jeanette D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly and helpful staff. Rooms are very clean! Convenient location as well.
Stayed 1 night in Jan 2026

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, amenities
Good location, old hotel but room is spcious. Staff didn’t seem to care too much. Parking is horrible, 2.2m height limit, if your suv is over, you need to park somewhere else and cost you $12 extra. Very tight parking onsite
Stayed 1 night in Jan 2026

10/10 Excellent

Krishnachandran

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2026

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness
Location was perfect completely centred in Wellington. We’ve stayed there before three years ago and noticed there’s quite a lot of rundown in the room that we had. Also hard to check in as there was only one person at the time and had to wait 15 minutes, even to just get an umbrella. But besides, that location is perfect.
Stayed 5 nights in Jan 2026

8/10 Good

Hilary

Stayed 2 nights in Jan 2026

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, amenities
Generally really good. The carpet in the restaurant around the buffet area should be replaced soon. Pretty grubby. Otherwise all good
Stayed 1 night in Jan 2026

8/10 Good

Emma

Travelled with family
Liked: Cleanliness
Brilliant central location with parking.
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Didn’t have breakfast great location for many other option Room was nice comfy bed etc. great location just minutes from the harbour. Reasonable price
Stayed 6 nights in Jan 2026

10/10 Excellent

Sandra Marie

Room and bathroom cleaniess perfect. Chose eco option, room sorted whilst at breakfast. All cleaning staff met in corridor very polite. Whitby's breakfast had amazing amd very huge variety of food. Able to get eggs cooked any way while waiting
Stayed 3 nights in Jan 2026

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Min Jung

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Dec 2025

8/10 Good

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Philippa

Stayed 1 night in Sep 2025

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well maintained clean rooms. Awesome breakfast. Really good spread and tasty. Very friendly check in staff and even friendlier house keeping crew.
Stayed 2 nights in Dec 2025

10/10 Excellent

Saurabh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient central location, helpful staff
Stayed 1 night in Jan 2026

6/10 Okay

Rolando

Good
Stayed 1 night in Jan 2026

8/10 Good

Philippa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Only downside was the breakfast and dinner buffet wasn't open.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rochelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was a breeze with very friendly staff. Rooms were tidy and spacious. Shower was huge with excellent pressure. Towels were soft and a great size. Beds and pillows were very comfortable. Would not hesitate to recommend to family and friends. Will definitely stay again.
Stayed 1 night in Jan 2026