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Reef Palms Motel

3.5 star property

Photo gallery for Reef Palms Motel

Outdoor pool, pool loungers
Business centre
Property grounds
Front of property
Deluxe Spa Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Hot tub
  • Pool
  • Housekeeping
  • Kitchen
  • Parking included

Explore the area

View map
41-47 Digger Street, Cairns North, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪2 min drive‬
  • Place, Reef Fleet Terminal
    ‪4 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Twin Queen Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Twin Queen Studio Apartment

  • Sleeps 4

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

7.0 out of 10
Good
(7 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed

Pillow-top beds, in-room safe, desk, soundproofing

Studio, 1 Queen Bed

8.0 out of 10
Very good
(16 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Studio

Pillow-top beds, in-room safe, desk, soundproofing

Triple Studio

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Queen Room

Twin Queen Room

Twin Queen Room

8.0 out of 10
Very good
(6 reviews)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

Deluxe Spa Studio $$$ Saver

  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Studio

Quad Studio

Quad Studio

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Studio, Multiple Beds

Family Studio, Multiple Beds

Family Studio, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Queen Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen Studio Apartment

  • Sleeps 2

View all photos for Deluxe Queen & Single Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen & Single Studio Apartment

  • Sleeps 3

View all photos for Deluxe Family Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Family Studio Apartment

  • Sleeps 4

View all photos for Accessible Queen & Single Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Accessible Queen & Single Studio Apartment

  • Sleeps 3

Deluxe Quadruple Room-Non-Smoking

  • Sleeps 4

Quadruple Studio

  • Sleeps 4

Triple Studio

  • Sleeps 3

Deluxe SPA Room

  • Sleeps 2

Twin Queen Room

  • Sleeps 2

Queen Studio

  • Sleeps 2

View all photos for Executive Family Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Executive Family Studio Apartment

  • Sleeps 4

View all photos for Deluxe Queen Spa Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen Spa Studio Apartment

  • Sleeps 2

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About the area

Cairns

With a stay at Reef Palms Motel in Cairns (Cairns North), you'll be a 4-minute walk from Cairns Esplanade and within a 5-minute drive of Cairns Central Shopping Centre. .This motel is 1.7 mi (2.8 km) from Reef Fleet Terminal and 0.6 mi (1 km) from Cairns Base Hospital.
View more Motels in CairnsOpens in a new window

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Base Hospital - 13 min walk - 1.1 km
  • Cairns Central Shopping Centre - 2 min drive - 2.1 km
  • Reef Fleet Terminal - 4 min drive - 3.2 km
  • Esplanade Lagoon - 5 min drive - 3.6 km

Getting around

  • Cairns Station - 3 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Smith Street Cafe - ‬6 min walk
  • ‪Muddy's Cafe - ‬18 min walk
  • ‪Cock & Bull - ‬7 min walk
  • ‪Bayleaf Balinese Restaurant - ‬11 min walk
  • ‪Serpent Bar - ‬7 min walk

About this property

Reef Palms Motel

Motel with free parking, 4-minute walk to Cairns Esplanade
Reef Palms Motel offers 41 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. Digital television is provided. Accommodations at this 3.5-star motel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cairns motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 41 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Take advantage of recreation opportunities including an outdoor pool and a hot tub. This motel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Grab a bite to eat at the motel's restaurant, where you can take in the garden view, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 7:00 PM) and Monday - Sunday (7 AM - 7:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Front desk hours are 7 AM - 5 PM on public holidays.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Reef Palms
Reef Palms Cairns North
Reef Palms Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel Cairns North

Reviews

Reef Palms Motel Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 354 out of 847 reviews
Rating 8 - Good. 310 out of 847 reviews
Rating 6 - Okay. 119 out of 847 reviews
Rating 4 - Poor. 41 out of 847 reviews
Rating 2 - Terrible. 23 out of 847 reviews

Reviews

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Tiajuana

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Tv was broken
Stayed 2 nights in Jun 2025

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location close to airport. Unfortunately just a one night booking so unable to access tourism services which appear to be a specialty of this property. Sadly another motel that hadn’t bothered to provide any milk in room
Stayed 1 night in May 2025

2/10 Terrible

SHIVADHARSHAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Megan

Travelled with family
Disliked: Amenities, property conditions & facilities
Basic older motel near airport.
Stayed 1 night in Mar 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
I went in and got attacked by mosquitoes., the air-conditioning didnt work and I couldnt find anyone at reception, I had to go look for a coffee cup as there was only 1 in the room which was for 2 people. We had the fans up high due to the airconditioner not working and they made rather loud noises. It was very rundown sorry i would only rate it a 2 star and the price is way to high for a 2 star.
Stayed 1 night in Mar 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Motel has everything you need , clean and staff friendly and helpful
Stayed 4 nights in Jan 2025

6/10 Okay

Paul

Travelled with partner
The facility is aging with smelly carpeting that desperately need replacing. Furniture is spartan. Kitchen is minimally equipped. The key to the room turns on the electricity so when you leave for the day, room can heat up to inhospitable levels. Shower is good sized with adequate water pressure. Bed only has a thin sheet instead of a comforter or duvet. View from balcony was of a side alleyway with rubbish.
Stayed 3 nights in Jan 2025

10/10 Excellent

Aaron

Stayed 1 night in Dec 2024

8/10 Good

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay and beautiful
Stayed 4 nights in Dec 2024

8/10 Good

Altaf

Travelled with family
Liked: Room comfort
Nice spacious room
Stayed 2 nights in Dec 2024

6/10 Okay

Rhett

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Sarah

Stayed 1 night in Dec 2024

4/10 Poor

Charlotte

Disliked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked our room, for us, father and son, it was perfect. Two queen beds placed in different areas of a large room, the room has a kitchenette and the shower in the bathroom is big with plenty of hot water. Next time in Cairns, and there will be a next time, I'll stay here.
Stayed 1 night in Dec 2024

2/10 Terrible

Abhinav

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“It’s a 3 Star Motel not a Hotel - Dirty Bedding… Deal with it!” I had an unhappy experience at this motel. The room was dirty and absolutely not worth the overpriced rate. From the moment I arrived, the reception staff were rude and unprofessional. When I tried to address my concerns, they cut me off mid-sentence and started talking on the phone, completely ignoring me. The bedding in the room was filthy, and when I complained about it, I was shocked by their response. They casually told me, “Don’t use that bed; guests only use it to put their luggage.” That’s completely unacceptable. Why would there be a dirty, unusable bed in the room I paid for? I got told we paid for a smaller room so dirty or not he was doing me a favour! To make matters worse, instead of taking accountability, they dishonestly tried to blame me for the situation. It was clear they had no interest in resolving the issue or providing even basic customer service. When trying to discuss my issue I had to tell the owner to “please stop interrupting me” as I was being shouted over Furthermore, I happily went down to reception and kindly asked for a new pot as the one I had was rotted and I got told it wasn’t rot and it was simply used and that it was a motel not a hotel deal with it - eventually got a new pot but with no ease Advised to avoid this motel, the lack of cleanliness, poor service, and dismissive attitude from the staff made it one of the most disappointing stays I’ve ever had
Stayed 3 nights in Dec 2024

10/10 Excellent

lynece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were taken care of when we thought we were stuck.
Stayed 1 night in Sep 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting

Whole room was filthy. Aircon was full of mould. Under bed was filthy a health risk bed and pillows stunk of b.o
Stayed 1 night in Nov 2024

4/10 Poor

Evon

Business traveller
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2024

4/10 Poor

Hannes

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was a bit disappointing for what we expected. Close to the airport was a bonus but the unite was very dated. TV and water jug didn’t work because the wall power sockets were not working.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
77
Stayed 1 night in Oct 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Elvira

Stayed 1 night in Oct 2024

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities
Booked a motel for a particular reason online. It wasn’t a motel. Manager and his sister very rude. Didn’t stay. Tried to get in touch with WOTIF but it was like trying To fly to the moon by bike.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Bathroom hadn't been cleaned. Reception stunk, the grounds are neglected, and the facilities/rooms are very tired.
Stayed 1 night in Oct 2024