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Best Western Heritage Inn

2.5 star property

Photo gallery for Best Western Heritage Inn

Exterior
Outdoor pool, pool loungers
Fridge, microwave, coffee/tea maker
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
4600 Clayton Rd, Concord, CA, 94521
  • Concord Pavilion
    ‪5 min drive‬
  • Todos Santos Plaza
    ‪6 min drive‬
  • Six Flags Hurricane Harbor Concord
    ‪9 min drive‬
  • Concord, CA (CCR-Buchanan Field)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

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About the area

Concord

With a stay at Best Western Heritage Inn in Concord, you'll be near the airport, within a 10-minute drive of Concord Pavilion and Newhall Community Park. .This hotel is 1.4 mi (2.2 km) from Markham Regional Arboretum and 2.6 mi (4.2 km) from Contra Costa Canal Trail.

What's nearby

  • Concord Pavilion - 5 min drive - 5.0 km
  • Todos Santos Plaza - 6 min drive - 5.0 km
  • The Veranda - 9 min drive - 7.5 km
  • Six Flags Hurricane Harbor Concord - 9 min drive - 7.2 km
  • Sunvalley Shopping Center - 9 min drive - 7.8 km

Getting around

  • Concord Station - 8 min drive
  • Antioch-Pittsburg Station - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 20 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min drive
  • ‪Taco Bell - ‬2 min walk
  • ‪Buttercup Grill & Bar - ‬9 min walk
  • ‪Nation's Giant Hamburgers & Great Pies - ‬1 min walk

About this property

Best Western Heritage Inn

Hotel in Concord with a fitness center and a 24-hour front desk
Best Western Heritage Inn offers 121 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 121 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a ballroom, and a vending machine.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Concord? This hotel has 2900 square feet (269 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per day, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 35 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 361 out of 1000 reviews
Rating 8 - Good. 298 out of 1000 reviews
Rating 6 - Okay. 164 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 90 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Stayed 2 nights in Oct 2024

10/10 Excellent

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoy staying here. The only request I have is that they need bacon for breakfast and pastries.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

not a happy camper

we came down to the bay area on jan.17th.,to go to a birthday party on the 18th.when we went to use the shower,it was'nt working !we did'nt have much time to get ready,so we washed our hair in the sink and just freshened up.when we checked out,the guy said he was sorry.i asked him for a receit,but he said i had booked through a 3rd. party.he had it listed as expedia and not hotels.com.i said that was a mistake.not very happy with the hotel,i guess you get what you pay for.. thank you..e.williams
Stayed 1 night in Jan 2025

10/10 Excellent

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2025

10/10 Excellent

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 stars

It’s always a pleasure to stay here. Nice and relaxing, clean and great breakfast
Stayed 1 night in Jan 2025

2/10 Terrible

LaTanya

Stayed 1 night in Jan 2025

2/10 Terrible

LaTanya

Stayed 2 nights in Jan 2025

2/10 Terrible

Paul

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
We got there early, about 1pm, just to get paperwork squared and let them know we are attending an event, he said $30 for early check-in!! We aren't checking in and leaving bags. We do this every time we stay here withoutissue, after about 10 minutes of this the little light came on, man had the personalityof a wet toweland the I.Q. of a dirt clod. When we got back at 10pm got in the room and it smelled of stale cigars, it was late so we aired it out and sprayed cologne. Never staying here again.
Stayed 1 night in Jan 2025

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were very nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful
Stayed 3 nights in Jan 2025

6/10 Okay

Melissa Jeanne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

10/10 Excellent

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was exceptionally clean, the neighbors were quiet, and the continental breakfast was included. There was also free parking, and there were many places to shop and eat. It was a very convenient location. I would definitely stay there again and would recommend it to others. I used AI to clean this up but these are all my true opinions.
Stayed 1 night in Dec 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we were going
Stayed 1 night in Dec 2024

10/10 Excellent

nicole

Stayed 1 night in Dec 2024

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Sara, Modesto

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a good experience here at the Best Western and the staff seemed very down to earth humble and they treated me with respect the facilities were clean and I really enjoyed my stay
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa Jeanne

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a good experience..
Stayed 1 night in Dec 2024

8/10 Good

America

Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 4 nights in Nov 2024

4/10 Poor

Peter, Loveland

Disliked: Staff & service
Often no desk clerk on site.
Stayed 2 nights in Dec 2024

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Donal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024