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Palace Downtown

5.0 star property

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Lobby sitting area
Restaurant
View from property
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Place, Dubai Mall
    ‪6 min walk‬
  • Place, Burj Khalifa
    ‪6 min walk‬
  • Place, Dubai Fountain
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Palace Lake View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Fountain View Room

  • Sleeps 2

View all photos for Palace Suite Downtown View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Downtown View

  • Sleeps 2

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite

  • Sleeps 2

View all photos for Palace Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Fountain View Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite

  • Sleeps 2

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room

  • Sleeps 2

View all photos for Diplomatic Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite Lake View

  • Sleeps 2

View all photos for Deluxe Lake View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Lake View Room

9.4 out of 10
Exceptional
(41 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room (Fountain View)

9.4 out of 10
Exceptional
(9 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Fountain View

Palace Suite Fountain View

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room

  • Sleeps 2

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includes taxes & fees
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About the area

Dubai

With a stay at Palace Downtown, you'll be centrally located in Dubai, within a 10-minute walk of Dubai Mall and Dubai Fountain. .This family-friendly hotel is 1.3 mi (2.1 km) from Burj Khalifa and 4.4 mi (7.1 km) from Dubai International Convention and Exhibition Centre.

What's nearby

  • Dubai Mall - 6 min walk - 0.6 km
  • Burj Khalifa - 6 min walk - 0.6 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km
  • Dubai Fountain - 3 min drive - 1.4 km
  • Dubai International Convention and Exhibition Centre - 7 min drive - 6.4 km

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Pickl. - ‬11 min walk
  • ‪Birds - ‬1 min walk
  • ‪Beirut Khanum - ‬3 min walk
  • ‪Arabeska Restaurant - ‬1 min walk

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 242 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Dubai? This hotel has 18299 square feet (1700 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 588614

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 798 out of 1001 reviews
Rating 8 - Good. 132 out of 1001 reviews
Rating 6 - Okay. 39 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

Reviews

6/10 Okay

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel/staff and location, strange when you book for 3 persons, you get a roll away bed and also the big fountain isn’t working, that was one of the reasons to book this specific hotel, but never mentioned by the booking, you only see nice pictures of it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hiba Ghassan, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay, from the beautiful scent the moment you walk in, to the impeccable service. The staff are extremely professional, from the valet to the reception, beach and restaurants. We enjoyed the food (breakfast and dinner) at their terrace too, despite the heat. The pool is amazing, super clean and quiet. The drinks were served to perfection.
Stayed 2 nights in Jul 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

NEEMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great location
Stayed 1 night in Jul 2025

10/10 Excellent

NEEMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning architecture with a perfect blend of traditional Arabian design and modern luxury. The atmosphere was peaceful and luxurious, ideal for a relaxing family gateaway.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elena

Stayed 3 nights in Jul 2025

10/10 Excellent

Layden, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Amina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly and approachable. Thank you for making our honeymoon memorable. My husband and I appreciate it and had a great time. Hope to come back again!
Stayed 6 nights in Jun 2025

10/10 Excellent

PAUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay
Stayed 1 night in Jun 2025

10/10 Excellent

Amaray

Liked: Cleanliness, staff & service, property conditions & facilities
The best place
Stayed 9 nights in Jun 2025

8/10 Good

Cristy, PITTSBURGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. It is beautiful and very well equipped for a comfortable stay. The pool is fantastic and very relaxing after the heat of Dubai. I highly recommend staying here. The staff are wonderful from check-in to departure. They were very attentive. The only challenge was on my first day, I had my do not disturb hanger on the door and I received a call from housekeeping which woke me up as I was trying to adjust to the time difference. When I ordered food later that day, housekeeping took that as a sign to also come in and suddenly I had five people in my room all at once when I didn’t want them there. I was also persistently asked for a review to the point that they even brought in a QR code for me to scan. It felt pushy and distasteful for this quality of hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff were very accomodating. The cleaners were also very good they made sure everything was always done and organised. We loved this hotel we will definitely love to stay again. Breakfast is the best ive ever had
Stayed 4 nights in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Stayed 2 nights in Jun 2025

2/10 Terrible

Akshay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 2 nights in Jun 2025

10/10 Excellent

Deepak

Stayed 4 nights in May 2025

10/10 Excellent

Moutaz, Mississauga

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
was noisy of the work is going on at Dubai fountain
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very beautiful property facing the Burj Khalifa. The mall was within walking distance even in the heat. The fountains out back were under construction which we did not know prior to making reservations but the hotel upgraded us to an incredible suite to make our stay special and memorable. The staff was super kind and helpful for everything from sending out our laundry to coordinating taxis to our destinations.
Stayed 4 nights in Apr 2025

10/10 Excellent

DANIEL, Nashua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Expensive for dinner but otherwise wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Renata

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace Downtown Dubai

Best hotel ever. Everything was perfect!! Staff are so helpful and nothing is too much trouble. The location is fantastic. 2 minute walk to the Dubai Mall which was extremely convenient. Would highly recommend this hotel
Stayed 4 nights in May 2025

6/10 Okay

Lily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was beautiful and the amenities were great. However, when I checked into my room, the bathroom floor was wet and there was hair in the bathtub and on the sink. The shower was also wet, and several amenities—such as soap, a toothbrush, and cotton pads—were missing. I brought this to the attention of the manager, Wassim, and it was resolved within a few hours. Still, the bathroom was not clean upon my arrival, which was disappointing.
Stayed 2 nights in Apr 2025

2/10 Terrible

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am pretty disappointed with this property. I spent a grip of money to stay at this 5 star resort and I left a Christian Dior shoe at the property in the room. I know exactly where I left it. I tried for 3 days for call the hotel, no answer. My sister even went down to the hotel as I was already out of the country and they were super unhelpful. It's literally an $800 shoe that no one could help me find. I know they found it. I won't be coming back because of the lack of respect for my time or money after I left the property.
Stayed 4 nights in May 2025

10/10 Excellent

Sadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Stayed 1 night in Jan 2025

10/10 Excellent

Bibi

Liked: Property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

FLORA

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025