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Pullman Dubai Downtown

5.0 star property

Photo gallery for Pullman Dubai Downtown

Outdoor pool, pool umbrellas, pool loungers
Deluxe Suite, 1 King Bed | View from room
International cuisine
1 bedroom, premium bedding, down duvets, pillow-top beds
1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Place, Burj Khalifa
    ‪16 min walk‬
  • Place, Dubai Mall
    ‪18 min walk‬
  • Place, Dubai Fountain
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Suite

  • 48 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed (Burj Khalifa View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Room, 1 King Bed (Burj Khalifa View)

9.2 out of 10
Wonderful
(19 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • 61 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(25 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

With a stay at Pullman Dubai Downtown, you'll be centrally located in Dubai, within a 5-minute drive of Burj Khalifa and Dubai Mall. .This family-friendly hotel is 0.7 mi (1.1 km) from Dubai Fountain and 3.6 mi (5.9 km) from Dubai World Trade Centre.

What's nearby

  • Dubai Opera - 13 min walk - 1.2 km
  • Burj Khalifa - 16 min walk - 1.4 km
  • Dubai Mall - 18 min walk - 1.5 km
  • Dubai Fountain - 2 min drive - 1.4 km
  • Dubai Aquarium & Underwater Zoo - 3 min drive - 3.0 km

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • ‪FireLake Grill House - ‬4 min walk
  • ‪Sah El Nom - ‬2 min walk
  • ‪Soul Kitchen - ‬7 min walk
  • ‪Loona Dubai - ‬7 min walk
  • ‪Basta! - ‬5 min walk

About this property

Pullman Dubai Downtown

Luxury hotel with a full-service spa and free valet parking
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellbeings Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 340 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. This Art Deco hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at Couqley French Brasserie or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 3423 square feet (318 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Couqley French Brasserie - This restaurant specializes in international cuisine.
Lolita Pool Bar & Lounge - This bar is located by the pool and specializes in international cuisine. Open daily.
BreadHouse Bistro&Bakery - Onsite bistro. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BreadHouse Bistro&Bakery
  • Couqley French Brasserie
  • Lolita Pool Bar & Lounge

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,423 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (127 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 19 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 130 for adults and AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Pullman Dubai Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 1004 reviews
Rating 8 - Good. 187 out of 1004 reviews
Rating 6 - Okay. 73 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elham

Stayed 6 nights in Jul 2025

10/10 Excellent

Mikhail, San Mateo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Pullman because Ramada Inn Downtown Dubai cancelled our reservation (!) and that was the best thing that happened to us in Dubai. Pullman is a much better hotel, their staff is very helpful and accommodating, our room was spacious and clean, there are three great restaurants at the property, the breakfast buffet is awesome and the location is very convenient for transportation and downtown access. A taxi/Uber to Dubai Mall is $7-8 and takes about 10 min. There is a supermarket and pharmacy literally across the street if you need anything that hotel doesn’t have. Their prices are very reasonable for the level of comfort and service. I’d definitely stay at Pullman on the next trip to Dubai.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and for a good price given the area. Easy walk to Dubai mall, probably around 12-15 mins. Nearby restaurant Zawaya is delicious, a must try! The hotel itself was beautiful. Not a very high building but the rooms very super gorgeous and clean, the breakfast was nice although could be better.. the pool was fun with nice cocktails including happy hour. Overall would definitely recommend.
Stayed 5 nights in May 2025

10/10 Excellent

Jaswinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Onan

Liked: Cleanliness, amenities
very nicd
Stayed 6 nights in Jul 2025

10/10 Excellent

Zia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient access to the downtown area
Stayed 4 nights in Jul 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Faiza Arif Nurali

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. Cynthia at the front desk was exceptional
Stayed 5 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very good and the hotel staff is very friendly
Stayed 9 nights in Jul 2025

10/10 Excellent

Jadillys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, the employees are friendly, the breakfast buffet is good and the dinner is delicious
Stayed 9 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Great experience staying at this hotel! Just one situation regarding the restaurant on the main level believe it was called Couqley French Brasserie long story short went there my first night when I landed super exhausted, I wanted to grab a bite to eat! Hosts at the front said wee closing in 30 mins I said no worries! I ordered my food quickly and while I rushed getting my food I’m seeing groups of people walking in they didn’t seemed rushed. The hosts seemed highly annoyed even when i entered. The lady looked middle eastern. I went there again for drinks I had a great time, I face timed my family at home it was loud at the place but great vibes and the server was great and made me feel comfortable! I went back the night after and sitting the exact place, ordered the exact same thing and I had the same server! Again it was a loud night…I was on face time again with my family tell me how someone that worked there came up to me and told me to shush I’m being to loud? I was super confused cause I wasn’t loud and I was there the night before doing the exact same thing and no complaints?? Super strange, I didn’t go back to that restaurant never again! Gave me such weird uncomfortable vibes. Overall staff at the hotel nice! Would I go back to this hotel? Probably not that restaurant situation threw me off and that ruined it for me. Had to give 3/5 start for customer service! If it wasn’t for that restaurant, I would’ve perfect! He was Asian wearing a hat, black vest shirt!
Stayed 8 nights in Jul 2025

8/10 Good

Mounika

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay at The Pullman. The area and value are great, super convenient, new hotel, very clean - but the best part was the staff. Everyone was welcoming, helpful, and friendly. The hotel’s bright colours and decor/design aren’t exactly to my taste, but that’s just personal preference.
Stayed 2 nights in Jul 2025

10/10 Excellent

Faaititi Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly especially Andrew that helped with our luggage on our arrival and departure. Will definitely stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marie

Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel . Lovely clean room . All staff go the extra mile ! Enjoyed the half board option . Lovely pool . Can’t fault the hotel at all .
Stayed 6 nights in Jul 2025

10/10 Excellent

Gracyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet
Stayed 9 nights in Jun 2025

10/10 Excellent

Gary, Surfers Paradise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were fantastic
Stayed 3 nights in Jul 2025

10/10 Excellent

Najwa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Accommodating, kind, and quick.
Stayed 6 nights in Jul 2025

10/10 Excellent

Kariny

Stayed 10 nights in Jun 2025

10/10 Excellent

tarek

Stayed 4 nights in Jul 2025

10/10 Excellent

imane

Stayed 7 nights in Jul 2025

10/10 Excellent

Rubyann

Stayed 6 nights in Jun 2025

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this property!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Larisa, San Diego

Liked: Cleanliness, amenities, property conditions & facilities
Great view, very clean
Stayed 3 nights in Jun 2025