2/10 Terrible
MIKAELA
Travelled with family
5 Aug 2025
Disliked: Staff & service, amenities, property conditions & facilities
My stay was not enjoyable, I informed the hotel prior to my arrival I would be coming with a service animal for my disability. On the phone they asked if it was a service animal or a ESA? Because “ESA’s are not allowed, only service animals are allowed on the property.” - that’s illegal, to refuse an ESA that has paperwork. It’s not a pet, it’s registered to the handler. Regardless, I had a service animal but the fact they said that and it’s also on their website was a bit off and need to be looked at further. When I arrived it was difficult to find the check in area, the property is huge. I spent 30 mins driving around to find my room located on the back side of the other rooms. I was placed on the top floor which is not ADA accessible (NO ELEVATOR THROUGHOUT THE ENTIRE PROPERTY). The hall ways smelt like marijuana throughout my stay, the ceiling fans did not work properly, only stayed on low speed and knob to control does not work. Hotel was very outdated and does not say anywhere there is no a/c on the property would never come back to this property very run down! Not close to the beach, at least a 5-min drive, also would need to drive to their restaurant not walkable unless you’re into hikes. Lots of hills and slopes on this property. was also upgraded to a suite by mistake and then they tried to charge me $422, said it was something through Expedia. I called Expedia, they informed me I owed nothing additional. Expedia called the hotel and sorted it out. Felt very scammy.
MIKAELA
Stayed 2 nights in Aug 2025
